Operations Lead, Clinical Engineering

TRIMEDX•Lubbock, TX

8d•Onsite

About The Position

The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing execution of the Trimedx Medical Equipment Management Plan (MEMP). The role manages program operations, including work-history data analysis, staffing allocation, budget control, equipment acquisition planning, and outside-vendor management. It oversees daily operations, maintains customer relationships, develops technicians, and serves as a communication channel between hospital executives and Trimedx. The role also directs Joint Commission inspections and ensures services comply with regulatory standards. It may include hands-on service work, with approximately 25% of time spent performing technician work. The position supports one or multiple sites, may have P&L responsibility, and requires daily on-site presence during business operations. Travel up to 25% may be required based on customer or business needs.

Requirements

At least 2 years of experience working with biomedical equipment in a clinical engineering environment or equivalent experience.
Advanced knowledge of Microsoft Office applications.
Ability to manage day-to-day and long-term site operations.
Strong leadership, organizational, and time-management skills and effective decision-making ability.
Ability to lead, motivate, and develop others.
Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
Knowledge of state and federal inspection agencies and accrediting bodies, including TJC, CAP, and DNV.
Strong written, verbal, and presentation communication skills.
Ability to integrate information from a variety of sources.
Excellent interpersonal and customer-service skills.
Ability to lead others, execute company policies, procedures, and strategies, build relationships across a customer base, and mentor technicians.
People-management skills, including ensuring task completion according to standard operating procedures and standard work expectations.
Associate degree or equivalent experience required.
Daily on-site presence during business operations; travel up to 25% may be required.

Nice To Haves

Experience leading or managing in a clinical engineering environment.
Prior experience as a Manager Assistant Site Manager (ASM) or Senior Technician.
Electronics-related technical discipline or equivalent military training.
Bachelor's degree or equivalent experience.
Technical certification such as A+, CBET, CRES, CLES, or CCE.

Responsibilities

Apply knowledge of technology and equipment to oversee site operations and direct others.
Motivate, staff, schedule, evaluate, coach, mentor, and develop technicians; manage hiring and termination processes in accordance with company policies.
Build and maintain customer relationships, address conflicts, and influence change through recommendations.
Manage service operations, contracts, resources, labor and parts documentation, shop supplies, and stockroom inventory.
Develop service strategies and continuous-improvement initiatives, provide metrics to the central/corporate office, and participate in Quarterly Value Reviews and system-level meetings or reports.
Manage Joint Commission inspections, prioritize open work orders, document performance-assurance inspections, and manage site KPIs for preventive maintenance, work orders, alerts, and regulatory requirements.
Assist with work-order approvals and implement corrective actions with leadership.
Collaborate with customers and vendors on solutions, customer satisfaction, business growth, and retention.
Monitor modalities against financial and performance benchmarks; participate in customer departmental meetings and hospital committees, including Environment of Care and Capital Planning.
Advise users about equipment status and ensure service and documentation are complete, timely, and accurate.
Recommend, evaluate, add, and remove service contracts as appropriate.
Schedule workloads and maintenance, improve daily operations, identify department trends, and implement long-term solutions.
Manage on-call functions and rotations; evaluate and approve parts requests and on-site or off-site vendor-service requests.
Resolve customer issues, define solutions for customer groups, and contribute to Environment of Care performance.
Manage budgets, expenses, P&L as applicable, and achievement of business targets.
Set goals and expectations, monitor team performance, provide timely feedback, and ensure assigned actions are completed by deadlines.
Identify and support development needs of team members and create action plans to improve associate engagement.
Perform other duties as assigned.