Clinical Operations Lead

ZorroRX • Remote (United States),

2d • Remote

About The Position

ZorroRX is hiring a Clinical Operations Lead to manage the patient journey from prescription through medication delivery. The role coordinates the moving pieces involved in fulfilling prescriptions, including prior authorizations, pharmacies, providers, insurance, and timing. Clinical training is welcome but not required; the company values a sharp, meticulous person who is driven to help patients.

The position combines hands-on patient and provider coordination with identifying and improving operational workflows. The successful candidate will triage urgent matters, follow up on records, communicate with providers and pharmacies by phone, fax, and email, and ensure issues are resolved. The role is fully remote. As the company grows, high performers may take on major areas of clinical operations within six months, including hiring and building a team.

Requirements

• Be a fast learner who absorbs and retains unfamiliar material, including technical information.
• Be detail-oriented and meticulous.
• Be self-motivated.
• Communicate clearly.
• Be coachable and open to constructive criticism.
• Be creative and inventive, and able to anticipate issues.
• Have a desire to continually learn and broaden medical knowledge.
• Be willing to acknowledge uncertainty and research questions before following up.

Nice To Haves

• Comfort documenting within an EHR and/or pharmacy management system.
• Experience communicating within a care team.
• Experience with medical liaison, insurance verification, and prior authorization systems.
• Clinical training.

Responsibilities

• Own the patient journey from start to finish, helping ensure patients receive their medications.
• Triage issues and determine what is urgent.
• Follow up to obtain missing records and coordinate with providers and pharmacies by phone, fax, and email.
• Track open matters and ensure all issues are followed through to resolution.
• Identify potential problems early, resolve issues when they occur, and improve workflows to prevent recurrence.
• Redesign operational processes and build better systems as needed.
• Potentially take over major parts of clinical operations, including hiring and building a team, as the role grows.

Benefits

• Competitive salary based on experience and location, with regular compensation reviews.
• Stock options.
• Health coverage for the employee and dependents.
• Generous paid time off.
• Flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed