Clinical Lead

Reid Health

14h

About The Position

Under the direction of the Provider(s) and Practice Manager, the Clinical Lead is the first point of care in the medical practice. The role assists providers with patient procedures and may perform routine laboratory tests, working closely with providers to achieve quality patient outcomes. The Clinical Lead supports the day-to-day operation and delivery of patient care, follows best practices, and serves as a clinical resource when the Clinical Supervisor or Clinical Practice Lead is absent. The Clinical Lead can step into clinical roles as needed, supports provider efficiency by anticipating the needs of providers and clinical staff, and serves as a resource when issues arise. The role also supports the orientation and development of new staff through education, mentoring, competency assessment, and collaboration with clinical leadership. The Clinical Lead conducts random chart audits to support quality, documentation, ACO, and Meaningful Use measures, and assumes responsibility for day-to-day clinical operations when the Practice Manager is absent. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Education required is graduation from an approved Medical Assisting school or Practical Nursing program, or a combination of certification and Associate-level education. A minimum of one year of experience in a medical office as an MA or LPN is required. An Associate degree or technical certificate and at least one year of preceptor experience are preferred. LPN licensure is required if applicable; BLS and CMA or RMA certification are required if the employee is not an LPN.

Requirements

Graduate of an approved school of Medical Assisting or an approved Practical Nursing program, or a combination of certification and Associate-level education.
Minimum of one year of experience in a medical office as an MA or LPN.
LPN licensure if applicable.
BLS certification.
CMA or RMA certification if not an LPN.

Nice To Haves

Associate degree or technical certificate.
Minimum of one year of experience as a preceptor.

Responsibilities

Prepare and clean exam rooms between patients, stock supplies, and prepare procedure trays as needed.
Triage patient phone calls; review test results, pharmacy calls, and patient medications.
Provide patient education appropriate to the patient's diagnosis and RHPA quality standards.
Escort patients to exam rooms, take vital signs as needed, interview patients, document visit reasons and current medications, and prepare patients for provider examinations.
Complete routine forms, such as school physical and immunization records forms.
Complete chart documentation promptly and in accordance with practice policies and procedures.
Assist providers with patient procedures, including suture removal, wart and mole removal, pap smears, and minor surgeries.
Administer EKGs, injections, immunizations, vision and hearing tests, and venipuncture.
Perform laboratory tests as directed; prepare specimens for in-house and reference labs; operate and calibrate laboratory equipment; and maintain documentation in accordance with CLIA standards and practice protocols.
Schedule offsite diagnostic tests and referrals, record ordered procedures, and track results.
Perform front-office and other duties as required.
Perform duties with respect for the confidentiality and safety of patients, employees, and providers, and support patient satisfaction and safety.
Complete prior authorizations and pre-certifications when appropriate; monitor the patient portal, In Basket tasks, and email daily.
Help ensure day-to-day patient care proceeds efficiently and safely.
Assist with new staff orientation, support development of critical thinking, assess competency and skills, and tailor learning experiences to the preceptee's needs.
Use open-ended questions and teach-back to support and evaluate preceptee learning; gradually increase the preceptee's responsibilities.
Attend weekly meetings with the preceptee, Practice Manager, and Clinical Practice Lead or Clinical Supervisor as necessary.
Serve as a role model, socializer, educator, mentor, and collaborator for new staff.
Collaborate with the CPL to develop and deliver in-services addressing clinical staff learning needs.
Conduct random chart audits to assess quality, documentation, ACO, and Meaningful Use measures; share results to support improvement.
Serve as a clinical resource for staff and providers, step in to assist with patient care, and recognize when additional assistance or intervention is needed.
Anticipate the needs of providers and clinical staff.
Support the preceptee in meeting patient-experience expectations using AIDET and CARE principles.
Assume responsibility for day-to-day clinical operations in the Practice Manager's absence.