Operations Lead, Clinical Engineering

TRIMEDX•Lubbock, TX

1d•Onsite

About The Position

The Operations Leader, Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing execution of the Trimedx Medical Equipment Management Plan (MEMP). The role oversees program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning, and outside vendor management. It manages day-to-day operations, maintains positive customer relationships, develops technicians, and serves as a communication channel between hospital executives and Trimedx. The role also directs Joint Commission inspections and ensures services comply with regulatory standards. It may include hands-on service work, and the position spends 25% of its time doing technician work. The Operations Leader may support one or multiple sites, including sites with less than $5 million in revenue and affiliated time-and-material or other small P&L sites. The role has P&L responsibility, including budget and expense management, and is accountable for financial performance and business targets. Daily on-site presence during business operations is required, and travel up to 25% may be required based on customer or business needs. Planning time is generally distributed as 50% daily, 30% weekly, 15% monthly, and 5% quarterly. Trimedx describes a workplace culture focused on service, collaboration, associate development, engagement, recognition, and inclusion. The company is an Equal Opportunity Employer and a Drug-Free Workplace. Benefits may include health, dental and vision coverage, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more.

Requirements

At least 2 years of experience working with biomedical equipment in a clinical engineering environment, or equivalent experience.
Associate degree or equivalent experience.
Advanced knowledge of Microsoft Office applications.
Ability to manage day-to-day and long-term site operations.
Strong leadership, organizational, and time-management skills, including effective decision-making.
Ability to lead, motivate, and develop others.
Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
Knowledge of state and federal inspection agencies, including TJC, CAP, DNV, and other accrediting bodies.
Strong written, verbal, and presentation communication skills.
Ability to integrate information from a variety of sources.
Excellent interpersonal and customer-service skills.
Ability to lead others, execute company policies, procedures, and strategies, build relationships across a customer base, and mentor technicians.
People-management ability, including completion of tasks according to standard operating procedures and standard-work expectations.

Nice To Haves

Experience leading or managing in a clinical engineering environment.
Electronics-related technical discipline or equivalent military training.
Bachelor's degree or equivalent experience.
Technical certification such as A+, CBET, CRES, CLES, or CCE.
Prior experience as a Manager Assistant Site Manager (ASM) or Senior Technician.

Responsibilities

Oversee site operations and provide direction using knowledge and experience of technology and/or equipment.
Motivate associates through praise, recognition, and rewards.
Staff and schedule technicians to provide effective service; conduct semi-annual and annual performance evaluations; coach, mentor, and provide corrective feedback; and support associate development.
Manage hiring and termination processes in accordance with company policies and processes.
Build and maintain customer relationships using interpersonal and conflict-management skills, and influence change through recommendations.
Manage service operations, including service contracts and resources; document demand labor, demand parts, contracts, in-house labor, and in-house parts.
Apply policies and sound judgment to day-to-day activities; answer questions and investigate root causes of technology and process problems.
Manage shop-supply inventory and database stockroom accuracy, including annual inventory.
Develop service strategies focused on continuous improvement and provide metrics to Trimedx Central/Corporate Office.
Participate in Quarterly Value Reviews and system-level reports or meetings.
Manage Joint Commission inspections, prioritize open work orders, and ensure performance-assurance inspections are documented.
Manage site KPIs, including PMs, WOTs, alerts, and regulatory performance; assist with work-order approvals.
Lead continuous-improvement recommendations and work with leadership to implement corrective actions.
Collaborate with customers and vendors to develop mutually beneficial solutions; focus on customer satisfaction, business growth, and retention.
Monitor each modality against financial and performance benchmarks and participate in customer departmental meetings, including Imaging, Lab, and OR Directors.
Advise users on equipment status and ensure service and documentation are complete, timely, and accurate.
Recommend, evaluate, add, and remove service contracts as appropriate.
Serve on hospital committees such as Environment of Care and Capital Planning committees; contribute to EOC performance.
Schedule workload and maintenance leveling, and improve daily operations; identify department problems and trends and implement long-term solutions.
Manage on-call functions and rotations in the database.
Evaluate and approve parts requests and on-site/off-site vendor service requests; define and recommend solutions for customer groups.
Interact with external customers, resolve customer issues, and ensure satisfaction in assigned areas.
Manage KPI performance, expenses, customer satisfaction, and associate engagement.
Create, manage, and adhere to budgets; manage expenses and financial performance, including P&L where applicable, and achieve business targets.
Provide tactical support to upper management and perform technician work for 25% of the time.
Provide clear direction, foster respect, collaboration, and open communication, identify development needs, support engagement, set performance expectations, monitor progress, give timely feedback, and ensure assigned actions are completed by deadlines.
Maintain on-site presence daily during business operations and travel up to 25% when required by customer or business needs.
Perform other duties as assigned.