Nursing Clinical Operations Leader

Yale New Haven Health • New Haven, CT

2d

About The Position

The Nursing Clinical Operations Leader provides operational, strategic, and administrative support to Nursing through direction of the office of the CNO. The role analyzes department operations, outcomes, and metrics to identify opportunities to improve efficiency and effectiveness, reports findings, and discusses action plans with Nursing Leadership. It also assists with developing and implementing Nursing programs and performance improvement initiatives, oversees nursing materials and inventory to support quality and efficiency, and helps execute the department’s vision, goals, and plans in alignment with organizational strategies and policies.

Requirements

• BSN or a bachelor's degree in a healthcare-related field.
• Five years of management or project management experience.
• Current RN license.
• Knowledge of operations, logistics, and information management systems.
• Proficiency in Microsoft Office products, dashboards, and hospital systems, with strong computer skills.
• Excellent analytical, interpersonal, problem-solving, time-management, written, and oral communication skills.
• Leadership skills and the ability to exercise creativity and initiative in making recommendations.
• Ability to work collaboratively and independently and demonstrate good judgment.
• Expertise in data collection and process improvement techniques.
• Ability to apply change management and process improvement, system-level thinking, operational execution, and policy knowledge.
• Ability to make data-driven decisions, maintain data accuracy and attention to detail, prioritize, and problem-solve in real time.
• Adaptability in a dynamic environment.

Nice To Haves

• Master's degree in nursing or a healthcare-related field.
• Healthcare experience.
• Lean, Six Sigma, or similar process improvement training.

Responsibilities

• Represent inpatient nursing services and build collaborative working relationships with administrators, physicians, and department leaders to support the department and meet its goals and objectives.
• Obtain data from hospital systems and prepare administrative, operational, clinical, and financial reports as requested.
• Oversee data management and reporting for inpatient nursing services under the direction of the office of the CNO.
• Provide leadership, guidance, and direction to inpatient nursing leaders and staff on project and data management related to strategic planning, program development, and performance improvement initiatives.
• Identify and analyze service excellence trends and ensure accountability for adherence to YNHH Service Excellence standards.
• Support Nursing operations, including materials and inventory management, to promote quality and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager