Clinical Operations Manager, Nursing

Tribal Health • Scottsdale, AZ

1d

About The Position

The Clinical Operations Manager, Nursing supports clinical nursing operations across Tribal Health’s IHS and tribally operated client sites, with primary responsibility for Emergency Department assignments. Reporting to the Chief Nursing Officer, the manager coordinates staffing and schedules, supports new Emergency Department contract launches, and addresses clinical and operational matters affecting nursing assignments and continuity of care. The role also serves as a clinical resource for travel nurses and client sites, including locations outside Tribal Health’s practice management contracts.

Direct clinical practice is an essential, ongoing responsibility. The manager works clinical shifts as operational needs require and may temporarily serve in an Emergency Department nursing supervisor role when assigned. The position also supports onboarding, internal audits, designated Joint Commission activities, the Do Not Return process, and special clinical operations projects. It has no direct reports; temporary supervisory authority applies only when specifically assigned. Formal discipline, termination, compensation changes, and client-contract decisions require review and approval through the appropriate leadership process.

Requirements

• Associate degree in nursing (ADN) from an accredited nursing program.
• Current, unrestricted registered nurse license, eligibility to practice in assigned locations, and ability to maintain required credentials.
• At least five years of Emergency Department nursing experience.
• At least three years of Emergency Department supervisory experience.
• Current Basic Life Support (BLS) certification and active Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Trauma Nursing Core Course (TNCC) certifications, which must be maintained.
• Knowledge of Emergency Department clinical workflows, staffing, patient safety, and escalation practices.
• Strong customer service and listening skills, sound judgment, discretion, and ability to address sensitive client and staff concerns respectfully.
• Humility, respect for Indigenous communities and Tribal sovereignty, and ability to work effectively with Indigenous patients, staff, leaders, and communities; willingness to learn each community’s priorities, protocols, and expectations.
• Ability to coordinate work across multiple sites, manage competing priorities, document accurately, and communicate clearly with frontline and executive teams.
• Proficiency with scheduling applications, spreadsheets, electronic records, and other systems used for staffing and compliance work.
• Ability to travel to client sites and perform the essential clinical and operational duties of the role, with or without reasonable accommodation.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Experience working with Tribal communities, IHS facilities, or tribally operated health care organizations.
• Experience with Joint Commission standards, personnel file audits, and new clinical service launches.

Responsibilities

• Coordinate nursing schedules across multiple IHS and tribally operated sites, primarily Emergency Departments.
• Work with site leaders and internal teams to identify coverage gaps, manage schedule changes, and respond to staffing needs.
• Oversee the scheduling app for assigned nursing teams, help users resolve issues, and maintain accurate schedule information.
• Maintain the nursing bonus spreadsheet and coordinate verification and resolution of discrepancies.
• Provide nursing on-call coverage in the Chief Nursing Officer’s absence or as directed.
• Provide hands-on operational support for new Emergency Department contract launches, including staffing readiness, onboarding, scheduling, and early issue resolution.
• Help nurses navigate assignments, including arrival, housing concerns, site orientation, and local logistics; work with administrative teams and client contacts to resolve housing and assignment issues.
• Work clinical shifts as directed by the Chief Nursing Officer, consistent with licensure, competency, and site requirements.
• Temporarily serve in an Emergency Department nursing supervisor role when assigned.
• Respond to client concerns about travel nurses by gathering information, listening to clients and staff, documenting concerns, and helping determine immediate steps to protect patient care.
• Assist the Chief Nursing Officer and HR with clinical review and follow-up, and communicate decisions and carry out follow-up as directed.
• Escalate patient safety concerns, serious conduct issues, and matters that may require regulatory reporting.
• Assist with nursing onboarding and conduct assigned internal audits of employee files, coordinating corrections and follow-up.
• Support and administer the Do Not Return policy and process, including documentation, review, and escalation.
• Manage assigned Joint Commission Connect reporting and related follow-up.
• Identify recurring operational or compliance issues and bring recommendations to leadership.
• Support special clinical operations projects at the direction of the Chief Nursing Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree