Operations Lead - Westlake, OH

L.L.Bean • Westlake, OH

8d • Onsite

About The Position

L.L.Bean is seeking a Temporary, Part-Time Operations Lead for its retail store in Westlake, Ohio. The role is the primary business owner of the stock room and cash wrap, overseeing shipment receiving and processing, returns, transfers, and omni-channel operations. The Operations Lead drives team productivity, coaches associates for efficiency and performance, and supports store-wide metrics, talent development, and Leader on Duty responsibilities.

The role maintains organized and safe back-of-house and service hub operations, oversees cash office processes and cashier execution, and manages merchandise handling in accordance with company procedures and productivity standards. It leads and supports the operations and service hub team by communicating daily tasks, training associates, coaching performance, and collaborating across differences. The Operations Lead also contributes to financial and area-specific metrics, staffing and payroll management, store readiness, and sales and service engagement.

Every employee is expected to contribute to a safe and healthy workplace by following safety procedures, reporting unsafe conditions or at-risk behaviors, and working safely. Leaders are additionally expected to model safe behavior and evaluate and reduce risks.

Requirements

• 2-year associate degree.
• At least 2 years of experience.
• Store operations background.
• Demonstrated ability to lead teams.
• Ability to collaborate in a retail environment and serve customers and teams from a variety of backgrounds.
• Excellent organizational, time management, and communication skills.

Nice To Haves

• Prior relevant experience desired.
• Systems knowledge and exposure, such as POS, Word, and Excel.

Responsibilities

• Maintain a clean, organized, and efficient stock room in accordance with operating standards and safety requirements.
• Follow loss prevention policies and inspect back-of-house and sales floor areas for compliance.
• Follow health and safety procedures, report unsafe conditions or at-risk behaviors, work safely, model safe behaviors, and evaluate and reduce risk.
• Maintain the cash office according to policy, including proper signatures, accurate reconciliation, and organization.
• Keep the service hub stocked, uncluttered, and operating effectively.
• Ensure efficient cashier execution with a focus on service delivery.
• Manage inbound freight processing according to SOP and productivity guidelines, completing shipments within 24 hours of delivery.
• Collaborate with other leaders to replenish the sales floor and move replenishment truck product to the floor.
• Oversee returns processes and assign appropriate quality codes according to standard practices.
• Execute store-to-store and store-to-warehouse transfers in a timely manner.
• Execute omni-channel operations, including FES orders, phone call management, and RIOs, according to guidelines.
• Lead the operations representatives and service hub team in daily tasks.
• Prepare and communicate daily task responsibilities, and use team members’ knowledge and strengths to support their growth and development.
• Support and train associates by communicating standards, processes, company policies, and procedures.
• Work collaboratively and respectfully with team members and customers across differences.
• Recommend staffing level and schedule adjustments to meet work requirements.
• Address day-to-day operational employee issues and conflicts within defined parameters and company policies, under supervisor direction.
• Provide in-the-moment feedback and coaching; refer performance concerns to store management for the performance management process.
• Support achievement of financial measures and area-specific metrics.
• Serve as a key holder as required, potentially opening or closing the store.
• Act as Leader on Duty and coach representatives in the moment to improve sales and service engagement.
• May assist with interviews and provide input into hiring decisions.
• Contribute to peak planning, preparation, and readiness.
• Manage expenses through appropriate resource use and adherence to budget guidelines, with a focus on payroll management.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and support intended to promote work-life balance and time to recharge outdoors.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree