Operations Lead

At Home Group • Tulsa, OK

1d

About The Position

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects of store operations are maintained to documented company standards designed to drive sales. The role covers opening, closing, training, task delegation, and operational processes while demonstrating ethical conduct, safety, and compliance. The position involves routinely moving around a warehouse-format store, stocking merchandise, and performing vigorous lifting and carrying.

The OL helps coordinate staffing, daily and weekly workload, freight, front-end operations, inventory control, safety, loss prevention, expense control, and customer experience. The role also trains, coaches, motivates, and leads team members to support productivity and store goals. Open availability, including nights and weekends, is required.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• A background check will be completed.
• Clear and concise communication, including excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
• Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
• Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
• Ability to work effectively independently and within a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
• Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives.
• Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a smart, scrappy, safe, and fun work environment.
• Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

• Perform store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness.
• Troubleshoot operational issues and maintain conditioning and housekeeping while helping ensure the security of the building, assets, and team members.
• Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, including compliance with timekeeping policies, labor model standards, customer interaction standards, and business metrics.
• Plan and execute daily and weekly zone workloads, assign tasks, and ensure tasks are completed efficiently and on time in support of store, department, sales, and guest-engagement goals.
• Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
• Drive productivity by training, coaching, planning, monitoring, and appraising results.
• Use daily interactions and team huddles to communicate and teach or train topics that support the customer experience.
• Participate in freight processes for incoming freight and transitions.
• Process freight, sort and stock products, including down stocking and end-cap maintenance, and maintain a neat, clean, and organized store.
• Perform other duties assigned based on business needs.

Benefits

• Part-Time 401(k) with employer match.
• Dental, vision, life, and disability insurance.
• 25% store discount (seasonal team members included).
• Full-time employees receive the benefits listed above plus medical insurance, flexible spending accounts, paid time off, holidays, and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED