Operations Lead

Comfrt • Bloomington, MN

5d • $20 - $22

About The Position

Comfrt is a mental wellness brand that creates weighted products designed to provide comfort. Its retail spaces are high-energy environments where associates sell in a friendly, peer-to-peer manner.

The Operations Lead is the primary operational engine on the sales floor, responsible for daily execution, stock accuracy, floor readiness, and leading the team to meet and exceed revenue targets. This high-visibility leadership role owns real-time floor management and visual merchandising standards, and coaches associates to support a strong operational environment and customer experience. Compensation is $20–$22 per hour, based on experience.

Requirements

• At least 3 years of retail experience, preferably in a high-volume or mall environment.
• Demonstrated ability to coach and train others on selling skills.
• High energy and a bias for action.
• Comfort being on camera and engaging with social media trends.
• Availability during peak retail periods, including Black Friday and the holiday season.
• Passion for mental wellness and the Comfrt mission.
• Entrepreneurial spirit and pride in the store’s appearance and performance.
• Ability to lift up to 40 pounds.

Responsibilities

• Lead the sales floor and coordinate team movements to ensure guest coverage.
• Provide real-time feedback and coaching to associates, reinforce effective behaviors, and address missed selling opportunities to improve conversion, units per transaction (UPT), and average order value (AOV).
• Model and train associates in Comfrt’s peer-to-peer selling style.
• Manage product flow from the back of the store to the sales floor, processing shipments and making products floor-ready within 24 hours.
• Oversee stockroom organization and inventory accuracy.
• Manage daily replenishment, prevent gaps on the sales floor, identify bestsellers, and adjust displays to feature high-demand styles.
• Assist the General Manager or Assistant Store Manager in creating daily TikTok/Reels content.
• Support wellness drops and in-store events by preparing the floor and team for high-traffic launches.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed