Operations Lead

At Home Group•Fayetteville, GA

About The Position

The Operations Lead supports store processes and an active selling culture by ensuring that store operations are maintained to documented company standards designed to drive sales. Reporting to the Assistant Store Manager, the role covers opening, closing, training, task delegation, front-end processes, freight, stocking, and operational readiness. The Operations Lead also helps maintain ethical conduct, safety, compliance, security, customer experience, inventory control, and store profitability. The position involves routinely moving around a warehouse-format store and handling merchandise, including vigorous lifting and carrying.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise communication skills, including verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
Ability to lift a minimum of 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods and to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and team to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity in handling multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and front-end processes, ensuring accurate and timely execution and operational readiness.
Troubleshoot operational issues and maintain store conditioning and housekeeping while ensuring the security of the building, assets, and team members.
Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, including timekeeping policy compliance, labor model standards, customer interaction standards, and business metrics.
Plan and execute daily and weekly zone workloads; assign and follow up on tasks supporting store, department, sales, and guest-engagement goals.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Drive productivity through training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
Participate in freight processes for incoming freight and transitions.
Process freight; sort and stock products on shelves, including down stocking and end-cap maintenance; and maintain a neat, clean, and organized store.
Perform other duties assigned based on business needs.