Operations Lead

At Home Group • Huber Heights, OH

5d • Onsite

About The Position

The Operations Lead supports store processes and an active selling culture by maintaining documented company standards designed to drive sales. Reporting to the Assistant Store Manager, the Operations Lead works across store operations, including opening, closing, training, and delegation of tasks, while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking merchandise.

The Operations Lead helps maintain operational readiness, coordinates staffing and task execution, supports customer satisfaction and inventory control, and contributes to store productivity through training and coaching. The position requires open availability for nights and weekends, and the ability to work a flexible schedule that may include some holidays.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Complete a background check.
• Communicate clearly and concisely, with strong verbal, written, and comprehension skills.
• Work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends is specified.
• Lift a minimum of 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
• Use hands to finger, handle, or feel objects or controls, and reach with hands and arms.
• Stand or walk for prolonged periods; bend, climb, and reach at times.
• Work effectively independently and within a team.
• Demonstrate strong attention to detail, including standards, processes, and marketing.
• Be reliable and trustworthy, model ethical and honest behavior, and do the right thing for team members, customers, and the company.
• Create a sense of urgency, promote teamwork, delegate appropriately, and motivate self and the team to accomplish objectives.
• Execute tasks in a timely and thorough manner.
• Comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
• Be flexible and creative, and handle multiple tasks as business priorities shift.

Responsibilities

• Perform store opening, closing, and Front-End processes accurately and on time; ensure operational readiness, troubleshoot issues, maintain conditioning and housekeeping, and support the security of the building, assets, and team members.
• Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and the customer experience, while complying with timekeeping policies and labor model and customer interaction standards.
• Plan and execute daily and weekly zone workloads, assign tasks that support store, department, and sales goals and guest engagement, and ensure tasks are completed efficiently and on time.
• Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience to help the store operate effectively and profitably.
• Drive productivity by training, coaching, planning, monitoring, and appraising results.
• Use daily interactions and team huddles to communicate and teach or train topics that support the customer experience.
• Participate in freight processes for incoming freight and transitions.
• Process freight; sort and stock products, including down stocking and end cap maintenance; and maintain a neat, clean, and organized store.
• Perform other duties assigned based on business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED