Operations Lead (Full-Time) - One Colorado

ALO•Pasadena, CA

10d•$25 - $27•Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with Operations & Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve strong results across store operations. The position involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to complete tasks that help keep the store clean, safe, inviting, and efficient. The role leads inventory management and operational processes, supports business performance through reporting and metrics, and champions visual and stockroom standards. It also directly oversees Operations Associates, including recruitment, development, performance evaluation, and ongoing feedback. The Operations Lead collaborates with store leaders and cross-functional leads, carries out company initiatives, and opens and closes the store according to back-of-house standards.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement in and around all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Available for opening, closing, and weekend shifts; schedules may be subject to change.
Able to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.

Responsibilities

Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate the root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
Manage shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
Champion strong visual standards on the sales floor.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Partner with Operations & Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Operations Associates and be responsible for recruiting and developing talent.
Use company performance tools to evaluate Operations Associates and provide ongoing feedback to support their growth and improvement, in partnership with the store leader.
Collaborate with the Visual Lead on cross-functional training and with the Sales & Service Lead to ensure effective business execution.
Execute company-level operations directives, projects, and initiatives with the management team to achieve goals and KPIs.
Open and close the store in accordance with back-of-house standards.
Perform other tasks as needed to help keep the store clean, safe, inviting, and operating efficiently.

Benefits

Generous ALO employee discount.
Free ALO Wellness Club membership, with access to hundreds of streaming fitness and yoga classes with top instructors.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly Store Incentives; Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.