Operations Lead (Full -Time) - Kierland Commons

ALO•Scottsdale, AZ

3d•$19 - $23•Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. Working closely with Operations and Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve strong results across total store operations. The position involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to complete tasks that help keep the store clean, safe, inviting, and efficient. The role leads inventory management and operational processes, supports business performance through reporting and metrics, and directly oversees Operations Associates, including recruitment, development, performance evaluation, and feedback. The Operations Lead also collaborates with other store leaders to execute company initiatives and maintain strong visual, stockroom, and guest-experience standards. This position opens and closes the store in accordance with back-of-house standards.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Demonstrated leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide feedback.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Ability to move constantly throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Availability for opening, closing, and weekend shifts, and for the holiday season from the week of Black Friday through the first week of January.

Responsibilities

Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
Manage shipment, receiving and processing, reverse transfers, sales floor recovery, intraday sales floor replenishment, floor set updates, and supply management.
Champion strong visual standards on the sales floor.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Partner with Operations and Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically on the retail floor to assess and meet the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Operations Associates and recruit and develop talent.
Use company performance tools to evaluate Operations Associates and provide ongoing feedback to support growth and improvement, in partnership with the store leader.
Collaborate with the Visual Lead on cross-functional training and with the Sales & Service Lead to ensure the business is well executed.
Execute company-level operations directives, projects, and initiatives with the management team to achieve goals and KPIs.
Open and close the store in accordance with back-of-house standards.
Remain available for opening, closing, and weekend shifts, and work during the holiday season from the week of Black Friday through the first week of January.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes.
Medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives; Leads may participate in the monthly store incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.