Operations Lead - PT (Plano East)

At Home • Plano, TX

6d

About The Position

The Operations Lead supports store processes and an active selling culture by maintaining documented company standards designed to drive sales. Reporting to the Operations Manager, the role handles operational processes including opening, closing, training, and delegating tasks, while demonstrating ethical conduct, safety, and compliance. The position involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• A background check will be completed.
• Clear and concise communication, with excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends is specified.
• Ability to lift at least 50 pounds and team-lift 100 pounds, and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
• Ability to stand or walk for prolonged periods.
• Ability to bend, climb, and reach at times.
• Ability to work effectively independently and as part of a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy role model for ethical and honest behavior; does the right thing for team members, customers, and the company.
• Creates urgency, promotes teamwork, delegates appropriately, motivates self and team, and executes tasks thoroughly and on time.
• Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
• Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

• Perform store opening, closing, and Front-End processes accurately and on time; maintain operational readiness through troubleshooting, conditioning, and housekeeping, while securing the building, assets, and team members.
• Coordinate with the Operations Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, and follow company timekeeping policies, labor model standards, customer interaction standards, and business metrics.
• Plan and execute daily and weekly zone workloads, assign tasks supporting store, department, and sales goals and guest engagement, and ensure tasks are completed efficiently and on time.
• Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience to help the store operate effectively and profitably.
• Drive productivity through training, coaching, planning, monitoring, and appraising results.
• Use daily interactions and team huddles to communicate and teach or train topics that support the customer experience.
• Participate in freight processes for incoming freight and transitions.
• Process freight; sort and stock products on shelves, including down stocking and end-cap maintenance; maintain a neat, clean, and organized store.
• Perform other duties assigned based on business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED