Operations Lead - PT (Plano East)

At Home Group•Plano, TX

6d•Onsite

About The Position

The Operations Lead supports store processes and an active selling culture by maintaining company standards designed to drive sales. Reporting to the Operations Manager, the role handles operational processes such as opening, closing, training, and task delegation while modeling ethical conduct, safety, and compliance. The position involves routine movement and stocking of merchandise in a warehouse-format store, including vigorous lifting and carrying. The Operations Lead also helps maintain operational readiness, customer experience, productivity, and an effective, profitable store.

Requirements

At least 18 years old.
High school diploma or equivalent.
Successful completion of a background check.
Clear, concise verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift at least 50 lbs. and team lift 100 lbs., and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods and bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy, with ethical and honest behavior and sound judgment for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, and motivate self and others to accomplish objectives.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity to handle multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and Front-End processes accurately and on time, ensuring operational readiness.
Troubleshoot operational issues and maintain store conditioning and housekeeping while helping protect the security of the building, assets, and team members.
Coordinate with the Operations Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, while following timekeeping policies and labor model, customer interaction, and business metric standards.
Plan and execute daily and weekly zone workload, assign tasks, and ensure work is completed efficiently and on time in support of store, department, sales, and guest-engagement goals.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Drive productivity by training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
Participate in incoming freight and transition processes.
Process freight, sort and stock products, down stock, maintain end caps, and keep the store neat, clean, and organized.
Perform other duties assigned based on business needs.