Operations Lead - PT

At Home•Corpus Christi, TX

About The Position

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects of store operations are maintained to documented company standards designed to drive sales. The role covers operational processes such as opening, closing, training, and delegating tasks while demonstrating ethical conduct, safety, and compliance. It involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. The Operations Lead supports staffing effectiveness, task execution, customer experience, inventory control, safety, loss prevention, and expense control. The role trains, coaches, plans, monitors, and appraises results; communicates and teaches through daily interactions and team huddles; and participates in freight processing and product stocking. Open availability for nights and weekends is required, and the position may also require work on some holidays.

Requirements

At least 18 years old.
High School Diploma or equivalent.
A background check will be completed.
Clear and concise communication, with strong verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods, and to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy, and a role model for ethical and honest behavior.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and others, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexibility and creativity, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Perform store opening, closing, and Front-End processes accurately and on time; ensure operational readiness, troubleshoot issues, condition and maintain housekeeping, and protect the security of the building, assets, and team members.
Coordinate with the Assistant Store Manager to maximize staffing effectiveness in support of traffic, sales, and customer experience, while meeting timekeeping policies, labor model standards, customer interaction standards, and business metrics.
Plan and execute daily and weekly zone workloads, assign tasks to support store, department, and sales goals and guest engagement, and ensure tasks are completed efficiently and on time.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience to help the store operate effectively and profitably.
Drive productivity by training, coaching, planning, monitoring, and appraising results.
Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
Participate in freight processes for incoming freight and transitions.
Process and sort freight, stock products on shelves, down stock, maintain end caps, and keep the store neat, clean, and organized.
Perform other duties assigned based on business needs.