Operations Lead - PT

At Home • Huber Heights, OH

7d

About The Position

The Operations Lead supports store processes and an active selling culture by ensuring operational standards are maintained to help drive sales. Reporting to the Assistant Store Manager, the role covers opening, closing, training, task delegation, front-end processes, freight, and merchandise stocking. The Operations Lead promotes ethical conduct, safety, compliance, customer satisfaction, inventory control, loss prevention, and a positive customer experience. The position involves vigorous lifting, carrying, moving around a warehouse-format store, and stocking. Open availability, including nights and weekends, is required.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Successful completion of a background check.
• Clear and concise communication, with strong verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability for nights and weekends.
• Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
• Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
• Ability to stand or walk for prolonged periods.
• Ability to bend, climb, and reach at times.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail, including standards, processes, and marketing.
• Reliable and trustworthy role model for ethical and honest behavior, making appropriate decisions for team members, customers, and the company.
• Ability to promote teamwork, delegate appropriately, motivate self and others, create urgency, and execute work thoroughly and on time.
• Ability to comprehend, train, develop, motivate, and lead in a way that fosters a safe, smart, scrappy, and fun work environment.
• Flexibility and creativity to handle multiple tasks as business priorities shift.

Responsibilities

• Perform store opening, closing, and front-end processes accurately and on time; maintain operational readiness, troubleshoot issues, condition and clean the store, and help secure the building, assets, and team members.
• Coordinate with the Assistant Store Manager to optimize staffing in support of traffic, sales, and customer experience, while following timekeeping policies, labor model standards, customer interaction standards, and business metrics.
• Plan and execute daily and weekly zone workloads, assign tasks in support of store, department, sales, and guest-engagement goals, and ensure timely and efficient completion.
• Support customer satisfaction, inventory control and shrink reduction, safety, loss prevention, expense control, and customer experience.
• Train, coach, plan, monitor, and appraise results to drive productivity.
• Use daily interactions and team huddles to communicate and teach topics that support the customer experience.
• Participate in freight processes for incoming freight and transitions.
• Process freight; sort and stock products, including down stocking and end-cap maintenance; and maintain a neat, clean, and organized store.
• Perform other duties assigned based on business needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED