operations lead, Retail Merchandise - Chicago Reserve Roastery

Starbucks Coffee Company•Chicago, IL

12d•$24 - $27

About The Position

This position contributes to the success of the Starbucks Reserve® brand by assisting operations managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. The operations lead supports operational excellence by delivering high-quality products and service and working with the team to provide the Starbucks Reserve® Experience. The role models and acts in accordance with Starbucks guiding principles. The operations lead executes operational assignments, supports partner training and coaching, responds to customer and store needs, and follows operational policies and procedures. The position also includes managing alcohol service in compliance with applicable laws and company standards, and communicating the Starbucks Reserve® Kitchen brand, food, and culture through storytelling.

Requirements

Customer service experience in a retail and/or restaurant environment.
Availability to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Ability to carry 35 pounds on a consistent basis.

Nice To Haves

High attention to detail, strong work ethic, and ability to multitask and prioritize.
Additional languages are beneficial.
Ability to meet store operating policies and standards.
Effective oral and written communication skills.
Ability to lead the work of others.
Ability to learn quickly.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Responsibilities

Act with integrity, honesty, and knowledge to promote Starbucks’ culture, values, and mission.
Maintain a calm demeanor during busy periods or unusual events, help keep the store operating to standard, and set a positive example.
Anticipate customer and store needs by evaluating the environment and customer cues, and communicate information to the manager so appropriate responses can support the Starbucks Reserve® experience.
Assist with new partner training by reinforcing successful performance, providing respectful and encouraging coaching, and giving feedback to the operations manager.
Contribute to a positive environment and deliver legendary service to each customer.
Develop positive and professional working relationships with partners.
Execute operational assignments during scheduled shifts and use functional systems to support the Starbucks Reserve® experience.
Follow Starbucks Reserve® operational policies and procedures, including cash handling, health, safety, and security requirements.
Manage alcohol service in accordance with state and federal laws and regulations and company and brand policies and standards.
Maintain regular and consistent attendance and punctuality.
Engage in storytelling and communicate the Starbucks Reserve® Kitchen brand, food, and culture.
Identify, train, and model adherence to health and safety standards at all times.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation that accrues after an introductory period, up to 40 hours annually (64 hours in California).
Sick time accrual.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care.
DACA reimbursement.