barista operations lead, Reserve Cafe- Chicago Roastery

Starbucks Coffee Company•Chicago, IL

12d•$24 - $27

About The Position

The Barista Operations Lead supports Starbucks Reserve® brand operations by assisting operations managers, associate managers, and/or specialists with store operations and functions during scheduled shifts. The role promotes operational excellence through high-quality products and service, collaboration with the broader team, and delivery of the Starbucks Reserve® Experience. The incumbent models and acts in accordance with Starbucks guiding principles. The role also involves supporting partner training and coaching, maintaining a positive work environment, carrying out operational assignments, following company policies and procedures, and communicating the Starbucks Reserve® Kitchen brand, food, and culture. The Barista Operations Lead must manage alcohol service in accordance with applicable laws and company standards.

Requirements

Customer service experience in a retail and/or restaurant environment.
Availability to work flexible hours, which may include early mornings, evenings, weekends, nights, and/or holidays.
Ability to consistently carry 35 pounds.
Ability to identify, train, and model adherence to health and safety standards at all times.

Nice To Haves

High attention to detail, strong work ethic, and ability to multitask and prioritize.
Additional languages are beneficial.
Ability to meet store operating policies and standards.
Effective oral and written communication skills.
Ability to lead the work of others.
Ability to learn quickly.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Responsibilities

Act with integrity, honesty, and knowledge in support of Starbucks culture, values, and mission.
Maintain a calm demeanor during high-volume periods or unusual events, keeping operations to standard and setting a positive example.
Anticipate customer and store needs by evaluating the environment and customer cues, and communicate information to the manager so appropriate responses can support the Starbucks Reserve® experience.
Assist with new partner training by reinforcing successful performance and providing respectful, encouraging coaching; provide feedback to the operations manager.
Contribute to a positive environment.
Deliver legendary service to each customer.
Develop positive and professional working relationships with partners.
Execute operational assignments during scheduled shifts and consistently use functional systems to support the Starbucks Reserve® experience.
Follow Starbucks Reserve® operational policies and procedures, including cash handling, health, safety, and security requirements.
Manage alcohol service according to state and federal laws and regulations and company and brand policies and standards.
Maintain regular and consistent attendance and punctuality.
Engage in storytelling and communication about the Starbucks Reserve® Kitchen brand, food, and culture.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation that accrues after an introductory period, with the amount described in the posting.
Sick time, accrued based on hours worked and work location.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care.
DACA reimbursement.