Operations Key Account Coordinator - Logistics Services

Forward Air • Groveport, OH

11d • Onsite

About The Position

The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

Requirements

• High school diploma or GED equivalent required
• Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs)
• High degree of customer service with a desire to go above and beyond for customer satisfaction.
• Strong attention to detail with the ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Comfort commuting to/from and working in a 100% on-site setting

Nice To Haves

• Undergraduate degree from an accredited college or university preferred.
• Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
• Collaborate across multiple internal and external teams and systems.
• Maintain accurate records of data, communication, billing and more associated with daily work function.
• Ensure performance that meets key expectations and metrics.
• Identify and coordinate resolution on behalf of key accounts.
• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED