Key Account Coordinator

Plug Power • Johnstown, NY

5d

About The Position

The Key Account Coordinator provides value-added services and administrative and analytical support to the field sales team. The role supports pricing, proposals, presentations, purchase-order processing, customer transactions, and other sales-related administrative work. It requires prompt, professional support; effective communication with internal departments and customer contacts; and critical thinking and problem-solving. The ideal candidate has strong administrative skills and analytical aptitude, computer literacy, and proficiency with software applications, particularly Salesforce and Microsoft Office.

Requirements

• At least two years of relevant work experience in sales, sales operations, marketing, finance, or a related field.
• An associate degree in business, marketing, communications, or a related field, or equivalent additional relevant experience; a bachelor's degree is preferred.
• Intermediate or advanced proficiency in Microsoft Excel.
• Strong computer and software skills, including Word, PowerPoint, Excel, Outlook, and Salesforce.com; Salesforce.com is highly preferred.
• Strong verbal and written communication skills.
• Effective interpersonal skills and the ability to communicate with diverse audiences and stakeholders.
• Strong analytical ability and attention to detail.
• Ability to manage complex projects and multitask effectively.
• Dedication to quality, professionalism, and excellent follow-through.
• Driven and self-motivated.

Nice To Haves

• Bachelor's degree in business, marketing, communications, or a related field.
• Experience in sales, marketing, or economics.
• Experience with Salesforce.com.

Responsibilities

• Develop and maintain strong cross-functional relationships and collaborate effectively throughout the business.
• Communicate regularly with internal project team members to clarify expectations and meet commitments.
• Support the sales team with presentations and proposals that clearly demonstrate value propositions and commercial structures.
• Prepare reports and recommendations for internal business leaders on progress toward department goals and other reporting needs.
• Advise the sales team on customer-specific pricing and maintain documentation for standard and non-standard pricing scenarios and commercial archives.
• Ensure CRM data is accurate and complete.
• Review and process purchase orders, ensuring applicable terms, conditions, and pricing are included.
• Complete paperwork required from the start to completion of a sale.
• Ensure delivery dates and customer expectations are met.
• Collaborate across sales, operations, and other business areas to support accurate demand planning and forecasting, revenue goals, and customer expectations.
• Assist internal partners with customer sales transactions.
• Represent Plug Power professionally in all interactions and maintain positive customer relationships.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance eligibility beginning on the first day of hire.
• 401(k) with a 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, and sick time.
• Paid holidays.
• Wellness reimbursement program.
• Potential eligibility to apply for tuition reimbursement.
• Fertility and family-building benefit.
• Employee referral program.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree