Key Account Coordinator

Plug Power • Johnstown, NY

6d • $28 - $40

About The Position

The Key Account Coordinator provides value-added services and administrative support to the field sales team. The role supports pricing, proposals, purchase order processing, and other customer-related administrative needs. It requires prompt, professional handling of analytical and administrative tasks, effective communication with internal departments and customer contacts, and the ability to help achieve business goals.

The successful candidate brings critical-thinking and problem-solving skills, strong administrative capabilities, analytical aptitude, and computer literacy, particularly with Salesforce and Microsoft Office. The position collaborates across the business to support sales activities, customer transactions, demand planning, forecasting, and customer expectations.

Requirements

• Associate’s degree in business, marketing, communications, or a related field, plus an additional two years of relevant work experience; a bachelor’s degree is preferred.
• At least two years of relevant experience in sales, sales operations, marketing, finance, or a related field.
• Proficiency with applicable computer and software systems, including Word, PowerPoint, intermediate or advanced Excel, Outlook, and Salesforce.com (highly preferred).
• Strong verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with diverse audiences and stakeholders.
• Dedication to quality.
• Demonstrated analytical ability and strong attention to detail.
• Ability to manage complex projects and multitask effectively.
• Ability to model high standards of professionalism.
• Excellent follow-through.
• Driven and self-motivated.

Nice To Haves

• Bachelor’s degree in business, marketing, communications, or a related field.
• Experience in sales, marketing, or economics.
• Experience with Salesforce.com.

Responsibilities

• Develop and maintain strong cross-functional relationships and collaborate throughout the business; communicate with internal project team members to clarify expectations and meet commitments.
• Support the sales team with presentations and proposals that demonstrate the value proposition and commercial structure.
• Prepare reports and recommendations for internal business leaders on progress toward department goals and other reporting needs.
• Advise the sales team on customer-specific pricing; maintain documentation for standard and non-standard pricing scenarios and commercial archives; ensure CRM data is accurate and complete.
• Review and process purchase orders, ensuring applicable terms, conditions, and pricing are included; complete paperwork through the sale and help ensure delivery dates and customer expectations are met.
• Collaborate with sales, operations, and other business areas to support accurate demand planning and forecasting, revenue goals, and customer expectations.
• Assist internal partners with customer sales transactions.
• Represent Plug Power professionally and maintain positive customer relationships.
• Perform other duties as assigned.

Benefits

• Health insurance eligibility starting on the first day of hire.
• Dental insurance eligibility starting on the first day of hire.
• Vision insurance eligibility starting on the first day of hire.
• 401(k) with a 5% company match.
• Bonus eligibility.
• Paid time off, including vacation, personal, and sick time.
• Paid holidays.
• Wellness reimbursement program.
• Potential eligibility to apply for tuition reimbursement.
• Fertility and family-building benefit.
• Employee referral program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree