Operation Intern

PCI Pharma Services•Rockford, IL

About The Position

The Operations Intern works directly with site Operations leaders to strengthen how operational performance is measured, analyzed, and improved across shifts and sites. The position offers hands-on exposure to operations in a regulated manufacturing environment, with a focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern assesses current quality metrics, gathers frontline feedback, analyzes trends and root causes, and helps translate insights into prioritized improvement initiatives. The internship is intended to contribute measurable improvements while developing the intern’s analytical, critical-thinking, and Operations skills. The role also focuses on employee engagement feedback. The intern will conduct surveys, interviews, and feedback sessions; analyze findings; develop an engagement toolkit and actionable ideas; and present recommendations to Operations leadership. The position requires adherence to safety protocols, quality standards, regulatory requirements, and PCI, cGMP, and GCP policies and procedures. Attendance is an essential function.

Requirements

Working toward a bachelor's degree in a related field.
College-level math skills.
Advanced computer skills, including the ability to perform complex computer tasks and operate various computer programs.
Full professional proficiency in speaking, reading, and writing fluently and accurately for professional needs.
High reasoning ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in various forms.

Nice To Haves

Ability to effectively present information to various people as the job requires.
Ability to work independently and/or as part of a team.
Ability to display original thinking and creativity.
Ability to hold oneself in a professional manner.

Responsibilities

Conduct employee surveys, interviews, and feedback sessions.
Analyze feedback to identify trends related to engagement, recognition, and communication.
Summarize findings and present insights to leadership.
Complete an employee engagement feedback analysis.
Develop a Culture Engagement Toolkit for Operations leaders.
Create at least five actionable engagement and recognition ideas.
Present final recommendations to Operations leadership.
Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge.
Adhere to safety protocols, quality standards, and regulatory requirements in all job functions.
Follow PCI, cGMP, and GCP policies, procedures, and rules.
Perform other duties and tasks as assigned by supervisors, project leads, or the Manager/Supervisor.
Attend work, an essential function of the position.