Operation Intern

PCI Pharma Services•Rockford, IL

17h

About The Position

The Operations Intern works directly with site Operations leaders to strengthen how operational performance is measured, analyzed, and improved across shifts and sites. The role provides hands-on exposure to operations in a regulated manufacturing environment, with a focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern assesses quality metrics, gathers frontline feedback, analyzes trends and root causes, and helps translate findings into prioritized improvement initiatives. The internship is intended to contribute measurable improvements while developing analytical, critical-thinking, and Operations skills. The intern will conduct employee surveys, interviews, and feedback sessions; analyze and present findings; complete an employee engagement feedback analysis; develop a Culture Engagement Toolkit for Operations leaders; and create at least five actionable engagement and recognition ideas. The role also includes participating in meetings, workshops, and training, adhering to safety, quality, and regulatory requirements, and following PCI, cGMP, and GCP policies and procedures. Attendance is an essential function of the position.

Requirements

Working toward a bachelor's degree in a related field.
College-level math skills.
Advanced computer skills, including the ability to perform complex computer tasks and operate various computer programs.
Full professional proficiency: ability to speak, read, and write fluently and accurately at levels pertinent to professional needs.
High reasoning ability, including solving practical problems, handling concrete variables in situations with limited standardization, and interpreting instructions in various forms.

Nice To Haves

Ability to effectively present information to various people as the job requires.
Ability to work independently and/or as part of a team.
Ability to display original thinking and creativity.
Ability to conduct oneself professionally.

Responsibilities

Conduct employee surveys, interviews, and feedback sessions.
Analyze employee feedback to identify trends related to engagement, recognition, and communication.
Summarize findings and present insights to leadership.
Complete an employee engagement feedback analysis.
Develop a Culture Engagement Toolkit for Operations leaders.
Create at least five actionable engagement and recognition ideas.
Present final recommendations to Operations leadership.
Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge.
Adhere to safety protocols, quality standards, and regulatory requirements.
Follow PCI, cGMP, and GCP policies, procedures, and rules.
Perform other duties and tasks as assigned by supervisors, project leads, or the Manager/Supervisor.