Operation Supervisor

Credit Union Leasing of America (CULA)•Las Vegas, NV

12h•Onsite

About The Position

Westlake Financial Services is seeking an Operations Supervisor to oversee team activities and support operational excellence. The posting describes responsibility for managing recovered vehicle assets end to end, ensuring vehicles are sale-ready without delay. The role aims to remove barriers to sale, reduce cycle times, and maximize asset value through effective inventory management, vendor partnerships, and process execution. The successful candidate combines analytical skills with hands-on operational leadership to keep vehicles moving through the pipeline without unnecessary holds or restrictions. The position also supervises employees, supports their development, monitors operational performance, ensures accurate and timely workflows, and contributes to process and standard operating procedure improvements. The role is listed as on-site in Las Vegas, California.

Requirements

High school diploma or equivalent required.
2–5 years of relevant operational experience, including prior lead or supervisory responsibilities.
Strong organizational, problem-solving, and decision-making skills.
Clear and professional written and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Word, and Outlook, and relevant internal systems.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise daily activities of assigned team members to ensure productivity, quality, and service standards are met.
Provide ongoing coaching, guidance, and feedback to support employee development and performance.
Serve as the first point of escalation for operational issues, questions, and employee concerns.
Monitor individual and team performance, addressing issues promptly and escalating as appropriate.
Ensure daily workflows and tasks are completed accurately and on time.
Coordinate workload distribution to balance efficiency, capacity, and deadlines.
Assist with onboarding and training new hires.
Ensure adherence to company policies, procedures, and compliance requirements.
Track and report basic performance metrics and operational updates to management.
Communicate priorities, deadlines, and process changes clearly to the team.
Identify opportunities for process improvement and support the implementation of new procedures or tools.
Lead efforts to improve current processes and standard operating procedures.
Manage recovered vehicle assets end to end, ensuring each unit is sale-ready without delay.
Eliminate barriers to sale, reduce cycle times, and maximize asset value through inventory management, vendor partnerships, and process execution.