Operation Supervisor

GFL Environmental Inc.•High Point, NC

About The Position

Select, supervise, and train employees in their respective positions to ensure safe, professional, and efficient service in the assigned branch. Provide leadership that fosters positive employee/employer relations and a professional corporate image. The role oversees personnel, daily operations, customer satisfaction, route and driver documentation, productivity, supplies, and safety programs. The supervisor directs collection and disposal services to make effective use of personnel and equipment and ensures compliance with applicable CDL driver regulations.

Requirements

High school diploma or GED required.
At least one year of supervisory experience or one year as a GFL Environmental Lead Driver required.
Valid work authorization in the country where the job is located is required; successful candidates must provide documentation confirming eligibility to work before their start date.

Nice To Haves

Associate or bachelor's degree preferred.
Prior experience in the waste or transportation industry and/or experience driving trucks preferred.

Responsibilities

Recruit, interview, hire, train, and discipline product line personnel.
Address complaints and resolve problems as they arise.
Ensure daily completion of driver paperwork, including truck reports, driver logs, and vehicle inspections.
Ensure proper scheduling of drivers and toter/helpers.
Monitor customer satisfaction by ensuring daily route completion, customer receipt of containers, and pickups for special and missed stops; resolve customer complaints and issues.
Direct collection and disposal services to best utilize personnel and equipment.
Establish and review productivity standards at each phase of the operation.
Ensure compliance with CDL driver regulations.
Enter product line productivity into the operating system daily.
Maintain an inventory of supplies, including gloves, Gatorade, and safety equipment, with authorization from the Facility/General Manager.
Promote an effective safety program to prevent accidents, avoid injuries, and recognize safe employees.
Investigate accidents and prepare necessary paperwork.
Ensure route observations are completed routinely.
Schedule, plan, and conduct monthly safety meetings.
Ensure proper supply and use of safety equipment.