Operation Supervisor

Hankey Group External•Las Vegas, NV

1d•Onsite

About The Position

The Operations Supervisor oversees the daily activities of assigned team members, supporting productivity, quality, and service standards. The role includes coaching employees, addressing operational issues and concerns, monitoring performance, coordinating workload, supporting onboarding, and ensuring accurate and timely completion of workflows. The supervisor also tracks and reports operational metrics, communicates priorities and process changes, ensures compliance with company policies, and identifies and implements process improvements. The overview describes end-to-end management of recovered vehicle assets, with a focus on removing barriers to sale, reducing cycle times, and maximizing asset value through inventory management, vendor partnerships, and process execution. The position is on-site in Las Vegas, California.

Requirements

High school diploma or equivalent required.
2–5 years of relevant operational experience, including prior lead or supervisory responsibilities.
Strong organizational, problem-solving, and decision-making skills.
Clear and professional written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook) and relevant internal systems.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise daily activities of assigned team members to ensure productivity, quality, and service standards are consistently met.
Provide ongoing coaching, guidance, and feedback to support employee development and performance.
Serve as the first point of escalation for operational issues, questions, and employee concerns.
Monitor individual and team performance, addressing issues promptly and escalating as appropriate.
Ensure daily workflows and tasks are completed accurately and on time.
Coordinate workload distribution to balance efficiency, capacity, and deadlines.
Assist with onboarding and training of new hires.
Ensure adherence to company policies, procedures, and compliance requirements.
Track and report basic performance metrics and operational updates to management.
Communicate priorities, deadlines, and process changes clearly to the team.
Identify opportunities for process improvements and support implementation of new procedures or tools.
Lead efforts to improve current processes and standard operating procedures.
Manage recovered vehicle assets to ensure units are sale-ready without delay.
Eliminate barriers to sale, reduce cycle times, and maximize asset value through management of inventory, vendor partnerships, and process execution.