Operations/Field Specialist

Kroger•Nashville, TN

About The Position

The Operations/Field Specialist assesses each store’s ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety, and regulatory conditions. The specialist serves as a subject matter expert and liaison with Retail Operations and Front-End/KPF management, providing feedback on the effectiveness of enterprise operational plans, programs, systems, and application opportunities. The role partners with Asset Protection, KPF and AML Compliance, Division KTM, and Division KSM to achieve Front-End goals, and coordinates division rollout and training for Front-End solutions. Working with store management, the specialist identifies opportunities, analyzes reports, and recommends actions to improve sales, shrink, safety, profit, and the customer shopping experience. The role also supports operational initiatives, technology implementation, store training, compliance, and food safety practices. The specialist travels to various store locations to provide support and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Proficiency in Microsoft Office.
Ability to recognize and protect highly confidential information.
Ability to learn and enhance knowledge and skills in various job-related areas.
Proven success facilitating meetings of varying sizes and scopes.
Experience successfully identifying, adopting, and leading change initiatives.
Strong analytical, conflict management, and problem resolution skills.
Demonstrated ability to work collaboratively with committees and peer groups.
Strong leadership, interpersonal relationship-building, and development-of-others skills.
Excellent oral and written communication skills.

Nice To Haves

Training curriculum facilitation certifications.

Responsibilities

Analyze store operations data to identify opportunities and work with the retail operations department and store leaders to take corrective action.
Assist district managers in monitoring and troubleshooting issues affected by various applications.
Partner with Asset Protection, KPF and Anti-Money Laundering Compliance, Division KTM, and Division KSM to achieve Front-End goals.
Ensure implementation of the division marketing plan and operational initiatives to improve the overall customer experience.
Discuss store and department financial performance, including sales, shrink, and labor expenses, and other targeted goals with district managers and store leaders.
Ensure effective implementation of technologies and upgrade releases and the use of systems.
Assist with and monitor the installation, training, and follow-up of new equipment and/or work methods via coordinators.
Partner with district managers and store leadership to ensure stores operate within expense goals.
Review operational measures, including reports and scorecards, with store leaders and district managers.
Monitor competitive situations and significant activities.
Provide feedback to the Retail Operations manager, district managers, and store leaders on strengths and developmental opportunities of Front-End department associates, and ensure training and transition as required for new department managers.
Ensure compliance with federal, state, and local laws and company policies and standards on applications and/or programs.
Monitor and support Food Safety, Safety, and Sanitation best practices.
Conduct annual Anti-Money Laundering audits for assigned stores.
Travel to various store locations to provide necessary support.
Perform the essential job functions with or without reasonable accommodation.