Field Operations Specialist

GLOBAL OPS•New York, NY

19h•Onsite

About The Position

The Field Operations Specialist (FOS) is a high-responsibility, field-based role supporting operational continuity, site familiarity, rapid response, and quality assurance across assigned regions. The position floats among multiple client locations in Long Island and Queens, with backup coverage in Brooklyn, and supports Managers of Field Operations and the Director of Security Operations. It is not a traditional supervisory role and has no direct reports, hiring, termination, disciplinary, or client contract ownership authority. The FOS reports directly to the Manager of Field Operations and reinforces consistent, professional field operations. This role is designed as a developmental pathway into formal field management leadership. The stated career path is Security Agent, Field Operations Specialist, Regional Security Operations Manager, and Director of Security Operations. The schedule is Tuesday to Saturday, with a 50-hour workweek in the field and flexible coverage requirements. Compensation is $62,400 annually for unarmed work or $76,700 annually for armed work. The armed role requires a valid NYS Armed Guard License and Carry Permit.

Requirements

At least 5 years of private security or related operational experience.
Valid NYS Security Guard License.
Strong understanding of field security operations.
Ability to travel between multiple sites throughout Long Island and Queens.
Professional verbal and written communication skills.
Ability to remain calm under pressure.
Strong situational awareness and decision-making ability.
Ability to stand and walk for extended periods.
Flexibility for evenings, weekends, and emergency coverage.
Ability to respond to urgent operational needs.

Nice To Haves

Valid NYS Armed Guard License and Carry Permit for the armed role.
Interest in advancement into formal field management leadership.

Responsibilities

Provide on-site coverage for call-outs, absences, and urgent staffing needs.
Float between multiple client locations within the assigned region and maintain operational continuity during scheduling gaps.
Support staffing stabilization during peak operational periods.
Develop working knowledge of assigned sites, including post orders and client expectations.
Conduct regular site visits and walkthroughs, including perimeter and site checks.
Identify operational inconsistencies and escalate them appropriately.
Respond to urgent field incidents in coordination with Company Management.
Support accurate incident documentation and reporting.
Reinforce escalation protocols and operational standards while remaining composed and professional in high-pressure situations.
Reinforce company protocols and standards of professional conduct.
Support onboarding shadowing for new agents.
Provide Managers with real-time feedback about operational trends.
Model accountability, punctuality, and professionalism in the field.