OPERATIONS/FIELD SPECIALIST

The Kroger Co.•Nashville, TN

About The Position

The Operations/Field Specialist analyzes store operations and financial performance, supports district managers and store leaders, and helps implement operational initiatives, technologies, equipment, training, and work methods across assigned stores. The role partners with retail operations, Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM, and Division KSM to meet Front-End goals and improve the customer experience. It also supports compliance, food safety, safety, sanitation, and annual Anti-Money Laundering audits. Travel to various store locations is required.

Requirements

Proficient in Microsoft Office.
Ability to recognize and protect highly confidential information.
Ability to learn and enhance knowledge and skills in various job-related areas.
Proven success facilitating meetings of varying sizes and scope.
Experience successfully identifying, adopting, and leading change initiatives.
Strong analytical, conflict management, and problem-resolution skills.
Demonstrated ability to work collaboratively with committees and peer groups.
Strong leadership, interpersonal relationship-building, and development-of-others skills.
Excellent oral and written communication skills.

Nice To Haves

Training curriculum facilitation certifications.

Responsibilities

Analyze store operations data to identify opportunities and work with the retail operations department and store leaders to take corrective action.
Assist district managers in monitoring and troubleshooting issues affected by various applications.
Partner with Asset Protection, KPF & Anti Money Laundering, Compliance, Division KTM, and Division KSM to achieve Front-End goals.
Ensure implementation of the division marketing plan and operational initiatives to improve the customer experience.
Discuss store and department financial performance, including sales, shrink, and labor expenses, and other targeted goals with district managers and store leaders.
Ensure effective implementation of technologies, upgrade releases, and systems use.
Assist with and monitor installation, training, and follow-up for new equipment and work methods via coordinators.
Partner with district managers and store leadership to ensure stores operate within expense goals.
Review operational measures, including reports and scorecards, with store leaders and district managers.
Monitor competitive situations and significant activities.
Provide feedback to the Retail Operations manager, district managers, and store leaders on Front-End associates’ strengths and developmental opportunities; ensure training and transition as required for new department managers.
Ensure compliance with federal, state, and local laws, and company policies and standards on applications and programs.
Monitor and support Food Safety, Safety, and Sanitation best practices.
Conduct an annual Anti-Money Laundering audit for assigned stores.
Travel to various store locations to provide necessary support.
Perform the essential job functions with or without reasonable accommodation.