Operations Excellence Analyst- Customer/Employee Experience

Hertz • Atlanta, GA

1d • $80,000 • Hybrid

About The Position

The Operations Excellence Analyst reviews operational data and initiative progress, gathers feedback from field teams, identifies risks or gaps, and supports communications, playbooks, and governance materials. The role helps leaders stay aligned and operators focus on the right priorities. It is based in the Atlanta, Georgia office at least three days per week. The starting salary is $80,000, commensurate with experience.

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations worldwide. Hertz describes its culture as diverse and inclusive and encourages applications from individuals with varied characteristics, perspectives, experiences, skills, and talents.

Requirements

• Bachelor’s degree required.
• Intermediate proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Strong written and verbal communication skills, including the ability to translate complex concepts for diverse audiences.
• Highly organized and detail-oriented, with the ability to work independently and manage priorities in a fast-paced, deadline-driven environment.
• Innovative approach to work.

Nice To Haves

• At least 1 year of experience in data analytics, data science, or a related field within a business or advanced academic environment.
• Proven ability to identify, extract, manipulate, and analyze data to drive operational improvements, optimization, and reporting through dashboards and visualizations.

Responsibilities

• Analyze proposed initiatives, operational performance, and field feedback for alignment with enterprise priorities, the 2027+ operations experience, and expected impact on DOE, NPS, and employee satisfaction.
• Lead or co-lead specific initiatives under the guidance of an Operations Excellence leader.
• Support development of weekly operations playbooks, field communications, executive updates, and other materials that provide operators with clear and consistent priorities.
• Maintain initiative inventories, governance materials, decision logs, scorecards, and implementation calendars to create transparency across work affecting Operations.
• Collect and synthesize feedback from frontline employees and field leaders to identify execution risks, communication gaps, competing priorities, and opportunities for simplification.
• Track initiative milestones, adoption measures, operational outcomes, and follow-up actions to support timely escalation and informed decision-making.
• Perform other duties as assigned.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid Time Off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level