Customer Excellence Analyst

Gellert Global Group • Elizabeth, NJ

1d

About The Position

The Customer Excellence Analyst supports Retail Pre-Sale Customer Excellence functions and serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role works cross-functionally with Sales, Finance, Supply Chain, and Marketing to support seamless customer execution and service excellence.

The analyst owns and delivers the end-to-end bid process for assigned retail customers, coordinates costing activities for new and existing products and programs, and serves as the primary Customer Excellence representative for Foreign to Foreign (F2F) business. The role also manages customer item data, product changes, business operations, issue resolution, and documentation needed for cargo clearance at foreign ports.

Requirements

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration skills.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset focused on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Own, organize, and deliver the end-to-end bid process for assigned retail customers.
• Partner with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
• Ensure bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Track bid outcomes and provide insights for continuous improvement.
• Support costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborate with the Costing Team and Sales teams on cost builds and pricing scenarios.
• Review product cost models for accuracy and completeness before internal alignment.
• Help monitor cost changes and communicate updates to stakeholders.
• Serve as the primary Customer Excellence representative for Foreign to Foreign (F2F) business.
• Oversee F2F customer item setup, maintenance, and updates in internal systems.
• Coordinate new product introductions, transitions, and discontinuations.
• Support daily business needs, including order flow, issue resolution, deductions research, and service-level monitoring.
• Build customer relationships and maintain high service quality and responsiveness.
• Prepare documentation needed for customers to clear cargo at foreign ports.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Company-paid life, accident, short-term disability, and long-term disability insurance.
• Flexible spending accounts.
• Competitive pay and annual bonus opportunity.
• 401(k) with company match and immediate vesting upon enrollment.
• Employee referral program.
• Virtual learning and classroom-based development programs.
• Education assistance.
• Generous paid time off.
• Parental leave.
• Flexible work arrangements.
• Employee recognition and engagement events.
• Wellness initiatives.
• Philanthropic opportunities.
• Diversity, equity, and inclusion programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed