Operations Director - Hood River, Oregon

One Community Health • Hood River, OR

2d • Onsite

About The Position

One Community Health (OCH), a Federally Qualified Health Center in the Columbia River Gorge, is seeking an experienced administrative Operations Director to lead its clinic in Hood River, Oregon. This is a full-time, in-office position. The role leads Clinical, Dental, and Operational Support teams and works with organizational leaders to improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery.

The Operations Director supports staff performance, professional development, and continuous improvement in partnership with managers and supervisors. The position has significant responsibility for clinical quality and collaborates with Clinical Integration, the Risk Manager, and the Director of Quality and Compliance to strengthen quality improvement, coordination among clinical disciplines, community partnerships, and patient-centered systems of care.

As a member of the Senior Leadership Team, the Operations Director contributes to developing and implementing policies, procedures, strategic initiatives, and process improvements. The role supports OCH’s mission, vision, and values while ensuring compliance with internal policies and applicable laws and regulations.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Five or more years of clinic operations leadership experience.
• Five or more years of supervisory or people-management experience.
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality.
• Demonstrated experience leading, coaching, and developing staff.
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations, including Word, Excel, and Outlook, and Epic or other EHR and operational systems.
• Valid driver’s license and clean driving record.
• Ability and willingness to travel between OCH locations.
• Strong leadership and supervisory skills, including the ability to coach, mentor, develop, and support managers and staff.
• Knowledge of staff management, recruitment and selection, employee relations, training, performance improvement, and workplace safety.
• Strong business acumen, including knowledge of financial and business analysis techniques necessary to support budget responsibilities.
• Strong verbal and written communication skills, including the ability to communicate clinical and operational concepts to clinical and non-clinical audiences.
• Strong analytical and problem-solving skills, including the ability to collect, research, analyze, interpret, and present data and reports.
• Ability to compose professional correspondence, reports, and other written materials.
• Ability to make collaborative decisions consistent with evidence-based practices, established risk management principles, protocols, policies, and procedures.
• Ability to use sound judgment and initiative to identify and resolve operational challenges.
• Strong project-management skills, including the ability to organize and prioritize multiple projects with competing timelines.
• Ability to understand and approach work from a systems-level perspective.
• Strong time-management skills and ability to meet team and organizational goals while maintaining quality and safety.
• Strong relationship-management skills and effectiveness working with multidisciplinary teams in diverse and multicultural environments.
• Ability to inspire trust and confidence and communicate effectively with internal and external stakeholders.
• High level of professionalism, credibility, discretion, and confidentiality.
• Demonstrated ethical leadership and ability to represent OCH positively and professionally within the organization and community.
• Ability to work independently and contribute effectively to a collaborative, team-oriented environment.
• Ability to work effectively in situations involving change, complexity, and ambiguity.
• Knowledge of and ability to maintain compliance with HIPAA and other healthcare-related regulations.
• Ability to identify learning needs and goals and develop plans to address them.
• Ability and willingness to work in a dynamic and changing community healthcare environment.
• Availability for occasional evening and weekend work as needed.

Nice To Haves

• Bilingual proficiency in Spanish and English.
• Advanced degree in nursing, public health, healthcare administration, business administration, or a related field.
• Experience working within a Federally Qualified Health Center (FQHC) or FQHC Look-Alike.
• Knowledge of HRSA requirements and expectations.
• Understanding of healthcare policy, healthcare finance, reimbursement, and applicable regulatory requirements.
• Experience working in an integrated, team-based care setting, including Patient-Centered Primary Care Home (PCPCH) or Patient-Centered Medical Home (PCMH) models.
• Ability to qualify as a CLIA Laboratory Director.
• Advanced training in management, leadership, team dynamics, or communication.

Responsibilities

• Lead Clinical, Dental, and Operational Support teams.
• Work with the Vice President of Business Operations and Chief Operating Officer to improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery.
• Partner with managers and supervisors to support staff performance, professional development, and continuous improvement.
• Promote clinical quality and continuous quality improvement in collaboration with Clinical Integration, the Risk Manager, and the Director of Quality and Compliance.
• Improve coordination and integration among clinical disciplines, community partners, and patient-centered systems of care.
• Collaborate with organizational leaders on policies, procedures, strategic initiatives, and process improvements.
• Support OCH’s goals and mission, vision, and values while ensuring compliance with internal policies and applicable laws and regulations.
• Travel between OCH locations and other locations in support of organizational needs.
• Work occasional evenings and weekends as needed.

Benefits

• Medical, dental, and vision insurance.
• Life, long-term disability, accident, and critical illness insurance.
• Empower Retirement 401(k).
• 200 hours of paid time off (PTO) plus six paid holidays.
• Employee Assistance Program (EAP).
• Life Mart employee discounts.
• Bilingual differential of $0.75 per hour for proficiency in both English and Spanish.

What This Job Offers

• Job Type: Full-time
• Career Level: Director