Person In Charge Hood River Oregon

Albertsons Companies•Hood River, OR

5d•Onsite

About The Position

The Person In Charge (PIC) is a primary contact for Safeway customers and provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it efficiently, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees. The PIC also performs Cashier-Checker duties and may be required to work in various store departments. The role includes responding to emergencies, complaints, and accidents; supervising store personnel; monitoring customer service and product replenishment; operating a cash register and assisting customers with purchases; and helping maintain a clean and safe store. Duties may also include office functions, end-of-day closing tasks, counting out-of-stock products or tills, and other assigned work. The work is performed entirely inside the store, with rare outdoor work.

Requirements

Ability to follow company customer-service procedures.
Demonstrated prior customer-service skills or related experience.
Ability to interact with customers and coworkers.
Ability to understand and follow instructions.
Knowledge of store positions.
Ability to work independently.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service in accordance with employer procedures and company policy.
Handle emergencies, customer complaints, and employee or customer accidents appropriately; supervise store personnel when in charge.
Maintain familiarity with company policies and procedures.
Supervise the sales floor to monitor customer service and product replenishment.
Replace stock in displays near the checkout area.
Help maintain a clean and safe store environment.
Assist cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate an electronically scanning cash register and total customer bills.
Receive customer payments and count back correct change.
Bag groceries, place bags in carts, offer carry-out assistance, and provide carry-out service when a Courtesy Clerk is unavailable.
May complete end-of-day office functions.
May count out-of-stock products.
May count tills when other cashier-checkers leave.
Perform other duties as assigned.