Home Shopping Department Manager Hood River Oregon

Albertsons Companies • Hood River, OR

7h

About The Position

The Home Shopping Department Manager leads daily digital fulfillment operations, ensuring customer orders are completed accurately and on time while delivering strong customer satisfaction and supporting digital sales growth. The role oversees end-to-end fulfillment, including picking, staging, dispensing, and delivery coordination where applicable, and ensures associates use Home Shopping technology, handheld devices, and fulfillment systems properly.

The manager monitors operational and customer-service performance, plans labor and schedules around order volume and demand, coordinates with other department leaders on inventory availability, and hires, trains, coaches, and develops associates. The position also ensures compliance with food safety, sanitation, quality, company standards, safety policies, and the Code of Business Conduct. It is a hands-on, fast-paced, high-volume role requiring flexible availability, including early mornings, evenings, weekends, and holidays.

Requirements

• Strong customer-service focus and excellent communication skills.
• People management, coaching, and team-building abilities.
• Strong organization, time-management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.
• Knowledge of digital order fulfillment and pickup/delivery operations.
• Knowledge of labor planning, scheduling, and productivity management.
• Knowledge of performance metric tracking and continuous improvement.
• Knowledge of operational standards, food safety, and compliance execution.
• Knowledge of retail, e-commerce, or Home Shopping operations.
• Knowledge of store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Ability to lift up to 50 lbs. and work in varying temperature environments.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Reliable attendance.
• Travel requirements: none.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate, customer-focused order fulfillment.
• Deliver a strong pickup and delivery experience and professionally resolve customer concerns, substitutions, and refunds.
• Coordinate fulfillment processes, including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction metrics.
• Create and manage schedules based on order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks affecting orders.
• Hire, train, coach, and develop Home Shopping associates and foster a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.
• Review performance data and take corrective action.
• Comply with company safety policies and the Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed