Operations Director, Baseball
About The Position
The Operations Director owns how we run baseball systems across MLB, MiLB, NCAA and international venues. This role unifies Hawk‑Eye and KinaTrax operational practices, leading live service delivery, staffing, logistics, capacity planning and continuous improvement. The Operations Director ensures that every game and lab operates smoothly, so the Head of Baseball can focus on long‑term growth. The role does not own technology deployment (TechOps) or product direction (Solution Owners), but does hold TechOps and other teams accountable to operational timelines and standards.
Requirements
- 7–10+ years’ experience managing large‑scale operations or service delivery functions in sports technology, broadcast or mission‑critical environments.
- Proven ability to lead distributed teams, build SOPs and manage complex scheduling across multiple venues.
- Strong financial management skills; experience managing budgets and vendor contracts.
- Excellent communication and leadership skills; ability to resolve escalations and inspire high‑performing teams.
Nice To Haves
- Experience operating camera‑based tracking or broadcast systems.
- Familiarity with MLB, MiLB, NCAA and international baseball logistics.
- Certification in operations management or Lean/Six Sigma.
Responsibilities
- Define operational strategy, goals and budgets for live game services, training labs and implementation.
- Lead Implementation and Live Operations teams; unify Hawk‑Eye and KinaTrax procedures and quality standards.
- Establish standard operating procedures (SOPs) covering installations, event logistics, equipment handling and remote support; drive continuous improvement and compliance.
- Develop scalable staffing models and rosters to service 25,000+ games across professional, collegiate and international baseball.
- Oversee recruitment, training, performance management and development of operations managers, field service engineers and seasonal staff.
- Coordinate remote operations resources and escalation on‑call schedules.
- Own the operations budget (salaries, third‑party labour, travel and expenses, cloud and other costs).
- Work with Project Managers, Procurement and Finance to forecast and manage inventory, equipment rotation and spare‑parts strategies.
- Provide cost and resource visibility to all teams.
- Partner with Commercial and Account Management to support customer onboarding, renewals and escalation resolution.
- Ensure smooth handoff from Implementation/Project Management into live operations; coordinate with TechOps on maintenance windows and upgrades.
- Provide regular operational performance reports and recommendations to the Head of Baseball and executive leadership.
Benefits
- Healthcare coverage (medical, dental, and vision)
- Paid vacation time
- 80 hours of accrued paid sick leave annually
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
