Hardware Operations Lead – Baseball
About The Position
The Hardware Operations Lead is an experienced onsite technical execution role responsible for leading hardware installation support, maintenance, troubleshooting, repair, and readiness activity across Hawk-Eye and KinaTrax Baseball systems. This role operates within the combined Hardware Operations team, blending remote diagnostics with onsite execution. The Lead is expected to lead complex onsite work with minimal support, coordinate Engineers during installs and maintenance visits, make technical decisions within approved standards, confirm hardware readiness, and ensure clean handover into live operations. The Hardware Operations Lead also plays a key role in developing Hardware Operations Engineers by coaching them through onsite work, remote diagnostics, QA checks, kit preparation, and escalation handling. This role does not own system architecture, hardware standards, platform design, project governance, product roadmap, or software/platform deployment. This is a highly practical, onsite execution and team leadership role. It is not a project management, systems architecture, or software deployment position.
Requirements
- 3+ years in hardware field service, technical implementation, broadcast technology, sports tech, or a similar environment.
- Strong, proven troubleshooting capabilities across camera systems, servers, compute hardware, networking equipment, power systems, and cabling.
- Demonstrated ability to lead onsite technical work with limited supervision, coordinate small teams, and communicate confidently with internal stakeholders and customers.
- Experience using remote diagnostics, logs, and monitoring tools.
- Strong documentation discipline and ability to execute a clean handover.
- Readiness to travel extensively (up to 80% during peak installation windows).
Nice To Haves
- Prior experience with Hawk-Eye, KinaTrax, optical tracking, biomechanics systems, or camera-based sports technology.
- Experience working in MLB, MiLB, NCAA, or other high-stakes broadcast and live-event stadium environments.
- Familiarity with rack rooms, structured cabling, camera mounts, and complex venue networking.
- Hardware maintenance, networking, or field service certifications.
- A track record of successfully coaching and developing junior technical staff.
Responsibilities
- Lead complex hardware installations, maintenance visits, and repairs.
- Coordinate Hardware Operations Engineers on the ground, ensuring work is completed safely and to high standards.
- Act as a technical mentor to Engineers, guiding them through practical hardware tasks, troubleshooting logic, QA checks, and customer-facing site activity.
- Take ownership of hardware health checks across cameras, compute hardware, networking equipment, power, and cabling.
- Validate system readiness before handing it over to live operations.
- Lead complex onsite troubleshooting.
- Determine the recovery path for incidents, coordinate RMAs and spares, and escalate to Systems Engineering or TechOps when necessary.
- Partner with Project Managers to hit installation timelines.
- Provide crucial field feedback to Systems Engineering to improve hardware standards.
- Keep Operations informed of live delivery impacts.
- Support remote troubleshooting when not at the ballpark.
- Review field evidence.
- Make critical travel/no-travel recommendations for the team.
Benefits
- Healthcare coverage (medical, dental, and vision)
- Paid vacation time
- 80 hours of accrued paid sick leave annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
