Hardware Operations Engineer – Baseball
About The Position
The Hardware Operations Engineer is a development technical role within the combined Hardware Operations team. This role supports onsite installation work, onsite maintenance and repair, remote hardware monitoring, first-line troubleshooting, hardware QA checks, kit preparation, spares/RMA coordination, and handover support across Hawk-Eye and KinaTrax Baseball systems. The role is designed as the primary development pathway into the Hardware Operations Lead role. Engineers build technical depth through a blend of remote diagnostics, onsite troubleshooting, installation support, preventative maintenance, kit builds, and shadowing Leads on complex hardware work. This role is expected to become increasingly hands-on and technically capable over time. It is not a purely remote coordination role. This is a highly practical, hands-on hardware role. It is not a purely remote coordination desk job, nor is it a software deployment, project management, or systems architecture role.
Requirements
- 1+ years in hardware support, IT operations, field service, broadcast tech, or sports technology.
- A solid basic understanding of camera systems, servers, network switches, IP addressing, power systems, and cabling.
- Comfortable working in a mix of environments from warehouses and labs to live MLB stadiums.
- The ability to follow technical procedures, troubleshoot methodically, document findings clearly (with photos and evidence), and know exactly when to escalate an issue.
- Strong interpersonal skills to collaborate seamlessly with both highly technical engineering teams and non-technical stakeholders.
- A readiness to travel extensively (up to 80% during peak installation windows).
Nice To Haves
- Previous experience with Hawk-Eye, KinaTrax, optical tracking, biomechanics, or live broadcast environments.
- An Associate’s or Bachelor’s degree in Engineering, Computer Science, IT, Networking, or Electronics.
- Familiarity with hardware monitoring tools, diagnostic dashboards, or IT support ticketing systems.
Responsibilities
- Travel to stadiums to support complex onsite installations, maintenance, repairs, and hardware QA for both Hawk-Eye and KinaTrax Baseball systems.
- Perform rigorous hardware checks across cameras, servers, networking equipment, power systems, and cabling.
- Act as the first line of defense for hardware troubleshooting. Identify failed components, swap parts onsite, coordinate RMAs, and validate system recovery.
- Monitor system health checks, assist with remote troubleshooting, and prep offline kits in the warehouse.
- Work closely with Hardware Leads, Systems Engineering, TechOps, and Project Management to provide field evidence, escalate complex issues, and improve our hardware deployment standards.
- Shadow our Leads on complex technical work, learning how to distinguish between standard field issues and deeper design-level challenges.
Benefits
- Healthcare coverage (medical, dental, and vision)
- Paid vacation time
- 80 hours of accrued paid sick leave annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
