Operations DC-ITM Specialist

Triangle Credit Union • Nashua, NH

8h • Hybrid

About The Position

To support the financial management and operations of the credit union through maintenance of records and reports. Perform relatively straightforward routine tasks as directed within the Operations department. This position will be the primary point of contact for the ITM/ATM program with our external vendor. Maintains the vendor relationship and partner with project leads and related functional areas within the organization.

Requirements

• One to three years of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Must be able to operate general office equipment; knowledge Window operating systems; required lifting and motions tasks. Responsible for various database applications.

Responsibilities

• Acts as primary contact for branches/CC/frontlines in research and resolution of debit cards issues brought forward by the members. Works with vendor, PSCU/Velera software to troubleshoot difficulties with debit cards performance. Works with Instant Issue vendor to ensure software is up to date and cards created by the front lines are working properly. Places card orders for branches. Maintain and update card inventory with card vendor; placing replenishments orders, as needed. Manages gift card stock and orders for the front lines.
• Performs daily tasks to support ACH daily exception processing, stop payments, written statement of unauthorized debt, and create and release ACH origination. Process share drafts exceptions, review checks over $10,000 for proper signature, process forgery claims, check adjustments. Review and process Remote Deposit Capture deposits, ATM daily processing of member and non-member deposits through ITM or ATM.
• Maintains ATM/ITM performance through effective monitoring, troubleshooting, and communication with branches and service providers to ensure minimum downtime. Performs the ATM/ITM cash orders for all offsite machines. Travels to site locations, as needed. Works with external vendor, as needed.
• Monitors associated vendor expenses so that effective and efficient measures are utilized to keep costs down and make suggestions to Operations Manager. Provide periodic reports for management regarding trends and use of debit cards and ITM/ATM use and other reports requests, as needed. Post invoice for Velera/PSCU, VISA, and gift cards. Post credit card write off and charge off's monthly. Responsible for setting up new staff with access to CO-OP, the gift card portal and various other programs.
• Stays informed on all associated regulations for ATM/ITM and debit card regulations administrated by federal and state authorities. Works with the Operations Manager and the SVP of Compliance/BSA Officer to comply with regulation changes. Assist in the training as needed throughout the organization.
• Performs other job-related duties as assigned, assists with projects. This includes, writing and maintaining policies and procedures as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees