ITM Specialist -Tupelo, MS
About The Position
The ITM Specialist role at Huntington Bank focuses on providing efficient, effective, and accurate teller functions using ITM machines. This position involves handling customer transactions such as deposits, loan payments, and withdrawals, as well as resolving discrepancies. The specialist will also present and explain Huntington Bank services and products, assist customers with their financial needs, answer questions, and solve problems. Key responsibilities include performing file maintenance, taking ownership of customer interactions, completing required compliance and training, and seeking ways to improve work processes and the ITM experience. The role requires representing Huntington Bank professionally, maintaining customer confidentiality, and treating colleagues and customers with respect.
Requirements
- 1 year of cash handling experience
- High School Diploma or GED
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Strong customer service background.
- Excels in a fast-paced work environment while maintaining accuracy.
- Exceptional time management skills.
- Comfortable on camera, maintaining a friendly and professional appearance.
- Professional and courteous verbal and written communication skills.
- Ability to remain calm when difficult situations arise.
- Ability to communicate, verbally, through video.
- Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)
- Comfortable being evaluated against performance standards.
- Willingness to take initiative to achieve team goals and model a good work ethic for others.
- Ability to acquire working knowledge of Huntington Bank products and services.
- Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
- Able to use good judgment and discretion when handling confidential account information.
- Ability to effectively handle fluctuating work demands.
- Regular and reliable attendance.
Responsibilities
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines.
- Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner.
- Presents and explains Huntington Bank services and products to customers and assists in meeting their financial needs.
- Answers questions and solves problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party.
- Performs file maintenance needs such as address changes, unlocking Huntington OLB, Debit Card limits, etc.
- Takes complete ownership of every interaction whether it requires a call back or extended research.
- Required to complete compliance, training, and all other training offered to ITM Specialists.
- Seeks ways to streamline work processes and continuously improve the ITM experience.
- Represents Huntington Bank in a positive and professional manner.
- Maintains customer and other sensitive information with confidentiality.
- Treats all co-workers and Huntington Bank customers with respect.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
