ITM/ATM Servicing Specialist I

Lea County State Bank•Hobbs, NM

1d•Onsite

About The Position

Provide first line maintenance for ATM/ITM machines. Monitor machines using automated programs for problems and determining if cash needs to be added. Complete reports for supervisor and others to balance machines to appropriate GL. Assist with ATM/ITM cash replenishment and with deposit processing daily.

Requirements

First line maintenance for ATM/ITM machines.
Monitoring machines using automated programs for problems.
Determining if cash needs to be added.
Completing reports for supervisor and others to balance machines to appropriate GL.
Assisting with ATM/ITM cash replenishment.
Assisting with deposit processing daily.
Gathering cash and check deposits and cash rejects daily from machines.
Putting cash and receipt in the correct bag.
Reconciling and balancing cash.
Counting cash in each bag to verify the total cash balances with the total Cash Deposited by Denomination on the receipt.
Completing balancing spreadsheet(s).
Telling merchant tellers the cash amount by denomination required for balancing.
Putting cash in the correct canisters.
Following all policies/procedures for vault security.
Performing first line maintenance for all bank owned ITMs.
Performing maintenance responsibilities including ATM Resets, Media Jams, Currency Jams, Simple Repairs, replenishing of supplies, Skimming device inspection, Periodic cleaning of the terminal site and equipment exterior.
Monitoring all bank owned ITMs for any errors such as communication errors, paper low, currency jams, cash levels, and any other error that might occur.
Ensuring the Safety & Security of all team members, customers, the Bank, and personally.
Performing duties in a manner that ensures your safety and the safety of other team members.
Maintaining situational awareness in your environment and alerting your supervisor, manager, or another Bank Officer immediately of any unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR situations or circumstances that could compromise team member, customer, or others safety, security, or privacy.
Understanding and complying with Bank security policy and procedures.
Completing all assigned monthly information security training within established timeframes and applying training concepts in the performance of your duties.
Recognizing and appropriately handling all suspicious, questionable, or compromising e-mails whether simulated or real.
Understanding and complying with other Bank Policies and Procedures relevant to Safety and Information Technology.

Responsibilities

Assist with ATM/ITM cash replenishing and with deposit processing as needed.
Gather cash and check deposits and cash rejects daily from machines and put the cash and receipt in the correct bag.
Reconcile and balance cash in each bag to verify the total cash balances with the total Cash Deposited by Denomination on the receipt.
Accurately complete balancing spreadsheet(s).
Tell merchant tellers the cash amount by denomination required for balancing, and put cash in the correct canisters.
Follow all policies/procedures for vault security.
Provide first line maintenance for all bank owned ITMs.
Perform maintenance responsibilities including ATM Resets, Media Jams, Currency Jams, Simple Repairs, replenishing of supplies, Skimming device inspection, Periodic cleaning of the terminal site and equipment exterior.
Monitor all bank owned ITMs for any errors such as communication errors, paper low, currency jams, cash levels, and any other error that might occur.
Ensure the Safety & Security of all team members, customers, the Bank, and personally.
Perform duties in a manner that ensures your safety and the safety of other team members.
Maintain situational awareness in your environment and alert your supervisor, manager, or another Bank Officer immediately of any unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR situations or circumstances that could compromise team member, customer, or others safety, security, or privacy.
Understand and comply with Bank security policy and procedures.
Complete all assigned monthly information security training within established timeframes and apply training concepts in the performance of your duties.
Recognize and appropriately handle all suspicious, questionable, or compromising e-mails whether simulated or real.
Understand and comply with other Bank Policies and Procedures relevant to Safety and Information Technology.