ITM Specialist PT
About The Position
The ITM Specialist provides quality service, processes customer transactions, and sells appropriate products via the Interactive Teller Machine to bank customers in an efficient and professional manner. This role involves researching and resolving customer requests and answering inquiries regarding account maintenance, balance transfers, stop payments, and statement requests. Southern Bank team members are expected to embody the company's values: Family, Innovation, Rooted, Service, Trust, and Strength. The position also requires ensuring the confidentiality of customer non-public personal information and securing information systems to comply with bank regulations.
Requirements
- Ability to use/learn current technology and software applications related to position
- Must have solid customer service and problem resolution skills
- Requires good follow through
- Excellent interpersonal, verbal and written skills
- Strong organizational skills
- High school diploma or equivalent
- Participate in a high school work-study program that allows for part time hours to be worked
Nice To Haves
- Up to one year related experience in retail customer service, banking or call center is beneficial
Responsibilities
- Receives and fields incoming customer service calls
- Processes transactions including deposits, withdrawals, transfers, loan payments, and account inquiries
- Ensures all transactions are handled in compliance with bank policies, regulatory requirements and security procedures
- Promotes strong and lasting customer relationships in an efficient and highly professional manner
- Achieves a high level of success by understanding customer needs and identifying opportunities to grow the bank
- Assist in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction
- Identifies and refers customers as well as potential customers to the appropriate personnel as needed
- Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers
- Responsible for thorough knowledge of all bank products offered
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank
- Accurately completes necessary steps, paperwork and procedures within established guidelines to complete customer’s requests for various services and products
- Completes and performs any other duties assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
