ITM Teller I
About The Position
Position Summary: This position consists of, but not limited to, paying and receiving functions- which includes balancing transaction logs throughout the day, processing customer deposits, withdrawals and loan payments via video (on camera). Projects good customer relations while conveying a positive banking / customer service experience utilizing video technology. This position works 7am to 4pm Monday through Friday, with rotating Saturdays. Major Duties and Accountabilities: Takes part in and embraces the Legacy Culture and gives outstanding customer service to internal and external customers. Process deposits, loan payments, cash checks, and other transactions allowed by the ITM. Verifies and balances transaction logs throughout the day. This person will be extremely knowledgeable of the ins and outs of our teller system. They will be able to handle any type of transaction that might happen at a teller window. Be knowledgeable of not only the teller side of the ITM transaction, but also the customer side of the transaction. Assist customers with using and getting comfortable with the ITM for transactions by providing step-by-step guidance during the interaction, with a focus on educating the customer how the technology works to make them comfortable and competent utilizing the ITM Demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering services that promote ongoing ITM usage. Basic knowledge of bank products and services. Follow security and compliance procedures daily. Recognizes opportunities to offer additional bank products to customers and non-customers as transactions are processing and needs are recognized. All other responsibilities as assigned.
Requirements
- A high school diploma or GED equivalent.
- Strong verbal communication skills.
- Strong computer skills.
Nice To Haves
- Bilingual English/Spanish or English/Marshallese.
- Previous banking experience.
Responsibilities
- Takes part in and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
- Process deposits, loan payments, cash checks, and other transactions allowed by the ITM.
- Verifies and balances transaction logs throughout the day.
- Be extremely knowledgeable of the ins and outs of our teller system.
- Be knowledgeable of not only the teller side of the ITM transaction, but also the customer side of the transaction.
- Assist customers with using and getting comfortable with the ITM for transactions by providing step-by-step guidance during the interaction, with a focus on educating the customer how the technology works to make them comfortable and competent utilizing the ITM
- Demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering services that promote ongoing ITM usage.
- Basic knowledge of bank products and services.
- Follow security and compliance procedures daily.
- Recognizes opportunities to offer additional bank products to customers and non-customers as transactions are processing and needs are recognized.
- All other responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
