ITM/ATM Servicing Specialist I

Lea County State Bank•Hobbs, NM

20h•Onsite

About The Position

Provide first line maintenance for ATM/ITM machines. Monitor machines using automated programs for problems and determining if cash needs to be added. Complete reports for supervisor and others to balance machines to appropriate GL. Assist with ATM/ITM cash replenishment and with deposit processing daily.

Requirements

First line maintenance are services that do not require spare parts, tools and/or diagnostics.

Responsibilities

Assist with ATM/ITM cash replenishing and with deposit processing as needed.
Responsible to gather cash and check deposits and cash rejects daily from machines and put the cash and receipt in the correct bag.
Responsible to reconcile and balance.
Responsible for counting cash in each bag to verify the total cash balances with the total Cash Deposited by Denomination on the receipt.
Accurately complete balancing spreadsheet(s).
Responsible for telling merchant tellers the cash amount by denomination required for balancing, and put cash in the correct canisters.
Follow all policies/procedures for vault security.
Provide first line maintenance for all bank owned ITMs.
Maintenance responsibilities include ATM Resets, Media Jams, Currency Jams, Simple Repairs, replenishing of supplies, Skimming device inspection, Periodic cleaning of the terminal site and equipment exterior.
Monitor all bank owned ITMs for any errors such as communication errors, paper low, currency jams, cash levels, and any other error that might occur.
Ensure the Safety & Security of all team members, customers, the Bank, and personally.
Perform duties in a manner that ensures your safety and the safety of other team members.
Maintain situational awareness in your environment and alert your supervisor, manager, or another Bank Officer immediately of any unusual, suspicious, hazardous, harassing, or disrespectful activity in the Bank by other team members, customers, or others on Bank premises, OR situations or circumstances that could compromise team member, customer, or others safety, security, or privacy.
Understand and comply with Bank security policy and procedures.
Complete all assigned monthly information security training within established timeframes and apply training concepts in the performance of your duties.
Recognize and appropriately handle all suspicious, questionable, or compromising e-mails whether simulated or real.
Understand and comply with other Bank Policies and Procedures relevant to Safety and Information Technology.