Operations Coordinator

Penske • Milford, CT

11d • Onsite

About The Position

The Operations Coordinator completes administrative processes for the branch that support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the branch financial manager with guidance and information contributing to branch performance and profitability. The position is located at the Penske facility at 620 Marshall Street in Milford, DE.

The coordinator oversees accounts receivable processes and local collection contacts, monitors lease, contract maintenance, and special billing, and resolves related issues. The role also handles fleet service activities, coordinates certain outside vendor services, and works with Fleet Services on licensing, permitting, citations, and other fleet operations. Process analysis includes reviewing operational reports and investigating issues that may pose profitability risks. Additional duties include maintaining district personnel files, completing weekly payroll, processing new-hire paperwork, and completing projects assigned by financial managers.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service financial administrative experience required.
• Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• Agile and quick learner who enjoys collaborative projects and continuous education.
• Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.

Nice To Haves

• Degree preferred.

Responsibilities

• Oversee accounts receivable processes and maintain local collection contacts to support the centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and take initiative to resolve issues promptly.
• Establish and control related processes to support customer service and branch profitability.
• Complete fleet service activities, including licensing, permitting, placing vehicles in and out of service, and researching and processing citations.
• Track and coordinate asset outside services, including unit jacket files, wash sheets, fueling, and other non-maintenance vendor support.
• Partner with Fleet Services to coordinate local and centralized functions for licensing, permitting, citations, and other fleet operations.
• Perform process analyses and reviews related to billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
• Investigate issues that pose a risk to profitability and recommend solutions or guidance.
• Use systems or reports such as Qlikview or AS400 to understand operational dynamics, solve problems, and improve processes.
• Maintain district personnel files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
• Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED