Operations Coordinator

US Pack Services•Milwaukee, WI

16d

About The Position

The Operations Coordinator supports and executes delivery operations for healthcare clients in a fast-paced environment. This entry-level role coordinates Independent Contractor (IC) couriers to ensure timely, compliant transport of critical healthcare shipments. The coordinator supports operational service excellence through communication, compliance oversight, and real-time problem-solving while following healthcare standards, including HIPAA, FDA guidelines, and Good Distribution Practices (GDP). The role includes coordinating routes and courier coverage, supporting deliveries in progress, handling shipments and inventory, checking vehicle and courier compliance, maintaining chain-of-custody and other documentation, and preparing client service and performance reports. The coordinator may reroute or personally execute deliveries to address emergencies or critical service escalations. The schedule is Monday through Friday, 5:00 AM to 1:30 PM, with occasional travel. The stated hourly pay range is $18.00–$22.00, dependent on experience.

Requirements

Familiarity with healthcare logistics, including HIPAA compliance, cold chain requirements, proper handling of medical specimens, and time-critical deliveries.
Ability to understand and follow software applications, scanning procedures, and operational processes.
Strong attention to detail and clear, effective communication with drivers, customers, and healthcare clients.
Ability to exercise independent judgment to plan, prioritize, and organize competing tasks and deadlines.
Ability to work proactively and resourcefully in a fast-paced, time-sensitive healthcare delivery environment.
Ability to develop and maintain meaningful business relationships with customers.
Basic proficiency with Microsoft Outlook, Excel, and Word.
Valid driver's license and a clean, functional vehicle.
Ability to read small print.
Ability to lift and move up to 75 pounds on occasion.
Ability to work overtime as needed.
College degree preferred, or high school diploma/GED with equivalent relevant experience.

Nice To Haves

Certifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging.
Previous experience in healthcare logistics, courier services, or supply chain support.
Six Sigma Green Belt Certification.
Availability to work extra hours, weekends, and holidays.

Responsibilities

Monitor dispatch boards for route coverage, driver check-ins, and on-time delivery of healthcare shipments, including STAT and temperature-sensitive deliveries.
Coordinate route assignments and changes, communicate updates to Dispatch and Independent Contractors, and reconcile route sheets with shipment paperwork.
Provide real-time support to Independent Contractors, troubleshoot service issues, and arrange backup STAT coverage.
Escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues to appropriate stakeholders.
Reroute or personally execute deliveries when needed for emergencies or critical service escalations.
Receive, unpack, and inspect shipments for accuracy, completeness, and damage.
Pick and pack orders according to shipment requirements.
Review inventory to ensure stored assets are organized, accounted for, and free from defects or damage.
Inspect and document vehicle compliance with healthcare requirements, including insulation, refrigeration, and safety equipment.
Verify Independent Contractor compliance with HIPAA, PPE, uniform, identification, and customer-specific requirements.
Conduct and document cold chain compliance checks for temperature-controlled shipments.
Maintain chain-of-custody records, delivery confirmations, and compliance documentation for customer requirements and audits.
Submit daily client-specific service reports and compliance logs, and prepare route performance and exception reports as directed.
Assist with sourcing and onboarding new Independent Contractors and confirm their documentation is complete and compliant.
Maintain and track Independent Contractor insurance, licenses, background checks, and other required documentation.
Follow company procedures, safety guidelines, and applicable regulatory and customer requirements.
Maintain a clean, safe, and organized work area.
Perform other duties as assigned.