Operations Coordinator

Mister Sparky•Lowell, AR

About The Position

Mister Sparky is seeking an organized, fast-paced Operations Coordinator to manage scheduling and communication across multiple locations. The role serves as the central point of contact between customers and electricians, ensuring jobs are scheduled efficiently, technicians are prepared, and customers are informed throughout the service process. This is a fast-paced, high-accountability position involving phone calls, digital communication, and frequently changing schedules. Strong performers may take on additional responsibilities and grow within the company. The schedule is Saturday through Monday, 11:00 AM to 11:00 PM; candidates select one available schedule during screening.

Requirements

Strong communication and customer service skills.
Ability to multitask, prioritize, and stay calm under pressure.
Organized and detail-oriented, with comfort working in a fast-paced environment.
Tech-savvy, with strong typing skills and the ability to learn new systems.
Dependable, professional, and team-oriented attitude.

Responsibilities

Coordinate technician schedules across multiple locations, assigning jobs based on urgency, scope, and skill set.
Manage jobs from start to finish, including coordinating multiple technicians when needed.
Adjust schedules in real time to accommodate emergencies and changing priorities.
Ensure technicians have the information and resources needed before arriving at a job.
Maintain accurate job notes and customer information across company systems.
Recognize and prioritize opportunities that support revenue and operational efficiency.