Operations Coordinator - Scottsdale, AZ

Tiffany & Co.•Scottsdale, AZ

2d•Onsite

About The Position

The Operations Coordinator leads back-of-house operations in a Tiffany store, providing excellent client service and partnering with store leadership on initiatives that support the team and drive sales goals. The Coordinator is a key holder and acts as manager on duty when a manager is unavailable. The role includes coordinating order fulfillment, managing inventory, coordinating client service activities, and potentially opening and closing the store. The role supports sales by building client relationships and loyalty, carrying out operations and sales-support functions to help the store meet or exceed sales plans, capturing customer data, and driving business through key product pillars. It also supports memorable in-store experiences as a Tiffany brand ambassador, applying client-experience practices, optimizing hospitality and store amenities, responding to feedback, and resolving client and employee concerns using sound judgment and knowledge of company policies and procedures. Operational duties include order fulfillment, shipping, receiving, replenishment, cleaning jewelry and merchandise, merchandise transfers, and accepting jewelry repairs. The Coordinator follows operational policies and procedures, maintains inventory accuracy, complies with internal controls, communicates with sales professionals, management, and clients, and supports productivity and process improvements. When acting as manager on duty, the Coordinator may coordinate work and coach team members.

Requirements

2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong analytical skills.
Proficiency in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

A college or university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Lead and perform back-of-house store operations.
Partner with store leadership on initiatives that support the team and sales goals.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
Act as a key holder and manager on duty when a manager is unavailable; carry out opening and closing procedures in the absence of a manager.
Support sales goals through operations and sales-support functions, customer-data capture, and driving business through key product pillars.
Deliver memorable client experiences as a Tiffany brand ambassador and apply the client-experience behaviors identified within the TEI program.
Optimize hospitality and store amenities, act on client feedback and TEI performance, and resolve client and employee concerns using knowledge of policies and procedures.
Perform daily operational tasks, including shipping, receiving, replenishment, cleaning jewelry and merchandise, transferring merchandise, and taking in jewelry repairs.
Follow operational policies and procedures, comply with internal controls, and maintain inventory accuracy.
Communicate and follow up promptly and accurately with Sales Professionals, management, and clients.
Support productivity and operational efficiency objectives and provide feedback on process changes through appropriate channels.
Assist management in coordinating work and coaching team members when acting as manager on duty.
Partner with the operations professional to ensure operational excellence in all tasks.