Operations Coordinator - Scottsdale, AZ

Tiffany & Co•Scottsdale, AZ

2d•Onsite

About The Position

The Operations Coordinator leads back-of-house operations in a Tiffany & Co. store and supports store leadership on initiatives that serve clients and drive sales. The Coordinator is a key holder and may act as manager on duty when a manager is unavailable, including carrying out opening and closing procedures. The role coordinates order fulfillment, inventory, and client service activities while supporting the Tiffany Experience and the brand’s standards for service and operational excellence. The position supports sales by building client relationships, capturing customer data, carrying out sales-support functions, and helping the store achieve its sales plans. It elevates the in-store client experience through personalized service, hospitality, and resolution of client or employee concerns. Operational duties include order fulfillment, shipping and receiving, replenishment, merchandise transfers, jewelry cleaning and repairs intake, inventory control, and compliance with company procedures. The Coordinator also partners with store teams, supports productivity improvements, and assists with coordinating work and coaching team members when serving as manager on duty.

Requirements

2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong analytical skills.
Proficiency in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends, and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Authorization to work in the United States or in the country where the position is based.

Nice To Haves

College or university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.

Responsibilities

Build client relationships to encourage lifetime loyalty and spending.
Carry out operations and sales-support functions to help the store achieve or exceed monthly, quarterly, and annual sales plans.
Capture customer data during client interactions to cultivate new and existing customers.
Act as Guest Experience Manager and key holder, and perform opening and closing procedures when a manager is unavailable.
Drive business through key product pillars.
Deliver memorable in-store experiences and demonstrate the Tiffany Touch during client interactions.
Apply Client Experience Behaviors identified within the TEI program and use client feedback to improve performance.
Optimize hospitality and store amenities to create unique client experiences.
Resolve client and employee concerns using judgment and knowledge of policy, procedure, and practice.
Perform daily operational tasks, including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs.
Follow company operational policies and procedures, comply with internal controls, and maintain inventory accuracy.
Partner and communicate with Sales Professionals, management, and clients to respond to and follow up on requests quickly and accurately.
Support operational efficiency and productivity objectives, and provide feedback on process changes through appropriate channels.
Assist management with coordinating work and coaching team members when acting as manager on duty.
Partner with the operations professional to ensure operational excellence.