Operations Coordinator

IMC LOGISTICS • Memphis, TN

4d

About The Position

The Operations Coordinator coordinates trucks and drivers to support optimal planning and daily operations, and communicates with Customer Service and Safety/Compliance. The role supports the divisional drivers as directed by the Operations Manager, helps plan driver assignments and next-day starts, and addresses operational issues and delays. Responsibilities also include tracking and tracing, rail billing, equipment and inventory management, driver pay and payroll reviews, driver training, and coordination with divisional teams. The position works with drivers to support DOT compliance, safety training, productivity, and retention. Duties may change at the Operations Manager’s discretion based on operational needs.

Requirements

• Data entry skills.
• Communication skills.
• Organizational and time-management skills.
• Excel skills.
• Knowledge of DOT regulations.
• Knowledge of hazardous materials.
• Computer literacy.
• Ability to multitask.

Responsibilities

• Support and coordinate divisional drivers as directed by the Operations Manager.
• Help plan driver assignments for continuous execution of moves and successful next-day starts.
• Assist drivers with pickup-number, seal, DOT compliance, and customer issues.
• Track and trace shipments, complete rail billing, and communicate promptly with customers and dispatch team members.
• Manage last free days and empty per diem.
• Request empty returns and reservations in a timely manner to avoid delays and cost exposure.
• Street-turn equipment to reduce additional drays and make effective use of available equipment.
• Review yard inventory, including loads and empties, to plan equipment delivery or termination.
• Pull driver pay information and review it directly with drivers to discuss productivity and improvement.
• Review weekly company payroll reporting with the Operations Manager and address low performance.
• Help foster trust and cooperation with owner-operators and company drivers.
• Communicate dispatch issues promptly to the Operations Manager and on-time delivery delays promptly to the customer service representative.
• Train drivers on tablet and mobile applications to improve understanding of job requirements and productivity.
• Work with drivers to support compliance with DOT regulations.
• Coordinate notification of upcoming expirations and safety training for drivers.
• Communicate with other divisional teams to identify equipment and reloading opportunities.
• Communicate daily with divisional team members about operational objectives.
• Help improve driver retention.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed